Assistant General Manager

Position Summary

The Assistant General Manager supports the General Manager in leading the daily operations of the location. This role is responsible for helping manage the team, maintaining operational standards, and ensuring an exceptional guest experience. The AGM plays a key role in supervising the floor, supporting Leads and Slimetenders, managing guest flow, and maintaining a safe, organized, and engaging environment.

The AGM works closely with the General Manager to monitor staffing, labor, inventory, and operational execution while reinforcing Sloomoo’s culture and values across the team.

You will be key to upholding Sloomoo’s values:

1. Joy – Joy is our DNA. We spark wonder, play, and creativity in everything we do.

2. Accountability – We own it. Every action, every result—our name is on it.

3. Collaboration – Joy happens when we create together. We rise as one team.

4. Innovation – We push limits, dream big, and turn bold ideas into reality.

5. Inclusivity – Everyone belongs. Every voice matters.

6. Resilience – We pivot, solve, and grow stronger through every challenge.

7. Excellence – Good isn’t enough. We obsess over the details that make greatness.

Responsibilities:

Floor and Guest Experience

Run daily floor operations as manager on duty: opening and closing, station coverage, guest flow, and the moment-to-moment guest experience.

Resolve escalated guest concerns.

Hold the experience to standard including cleanliness, organization, merchandising, and operational readiness.

Team Leadership

Directly supervise Leads and Slimetenders on shift, assigning work, coach performance, and holding the team to Sloomoo’s policies and procedures.

Interview candidates and make hiring recommendations.

Deliver coaching and corrective action in partnership with the GM and HR.

Build and adjust the location's schedules to meet guest forecast demand within the labor budget. Publish schedules on time and manage call-outs and coverage.

Training and Certification

Own onboarding for new team members and drive station certification through observed behavior-based sign off.

Keep station certification records up to date through our LMS, and use weekly coverage to decide which certification comes next.

Safety and Compliance

Enforce safety standards across the location

Complete, review, and file incident reports. Escalate injuries, guest incidents, and employee relations matters to the GM and HR the same day.

Ensure timekeeping, breaks, and wage-and-hour compliance is followed on every shift.

Operations and Financials

Monitor daily labor against plan and adjust staffing accordingly.

Own daily admissions and retail operations in Ticketure and Shopify POS, including end-of-day reports.

Support merchandising standards, inventory courts, and product availability through accurate reporting in Accumatica.

Partner with Sloomoo Marketing to run birthday parties, group bookings, and private events.

Implement company initiative and operational improvements at Sloomoo location, and flag any operational inefficiencies back to the GM.

Take on additional responsibilities as assigned.

Physical Requirements
Ability to stand and move throughout the location for extended periods, occasionally lift up to 30 pounds, and work in an environment with slime, scents, sound, and light.

Qualifications:

3–5 years of experience in operations, hospitality, retail, entertainment, or guest‑facing management, with experience in supervising a team in a fast-paced environment.

Track record of coaching people and holding a standard under pressure.

Clear, direct communication with guests, with the team, and GM.

Sound judgement and decision making skills.

Strong organization and attention to detail; comfortable with scheduling, labor, and basic operation financials.

Availability for evenings, weekends, and holidays.

Proficient in Google Workspace and Microsoft 365, and able to pick up other platforms as needed.

Preferred:

Experience in opening a new location or building a team from scratch.

Experience in experiential entertainment, family attractions, or events.

Experience with Ticketure, Shopify POS, Accumatica, GoAudits, or comparable systems.