Community Growth & Referral Development Specialist

 Position Overview

As Kindly's Community Growth & Referral Development Specialist, your primary responsibility is helping us expand our reach throughout New Jersey and Pennsylvania by building trusted relationships that generate referrals.

Your day will consist of proactively connecting with referral sources through calls, emails, text messages, in-person meetings, presentations, networking events, and ongoing relationship-building efforts. Success in this role comes from consistently creating opportunities, nurturing professional relationships, and generating measurable referral growth.

We're looking for someone with grit, initiative, and a genuine passion for helping more individuals receive exceptional supports. If you already have relationships with Support Coordinators and/or within the DDD or ODP systems and enjoy networking, creating opportunities, and seeing tangible results from your work, this role offers tremendous opportunity.

Key Responsibilities

Referral Growth & Community Development

• Conduct consistent outbound outreach through phone calls, emails, text messages, virtual meetings, and in-person visits to build relationships with Support Coordinators, Support Coordination Agencies, transition teams, healthcare professionals, schools, social workers, advocacy organizations, and other referral partners.
• Develop and maintain strong relationships with referral partners through regular follow-up and ongoing communication.
• Create and execute proactive outreach plans to introduce Kindly to new referral sources throughout New Jersey and Pennsylvania.
• Schedule meetings, presentations, and site visits with prospective referral partners to expand Kindly's network and generate new opportunities.
• Build long-term relationships that consistently generate referrals and strengthen Kindly's reputation.
• Utilize CRM tools and other tracking systems to document outreach efforts, follow-up activities, referrals, and relationship development.
• Help ensure families throughout the state know Kindly exists and understand the difference our services provide.
• Proactively identify opportunities to introduce Kindly to new referral sources across New Jersey and Pennsylvania.

Community Engagement

• Represent Kindly at conferences, networking events, resource fairs, family events, workshops, and community meetings.
• Deliver presentations and educational sessions on available services and resources.
• Identify sponsorships, partnerships, and collaborative opportunities that increase Kindly's visibility.
• Serve as an enthusiastic ambassador for Kindly within the disability community.

Family Support

• Guide prospective individuals and families through available services.
• Educate families on navigating DDD and ODP services.
• Partner with our Operations and Case Management teams to ensure a smooth transition from referral to services.

Strategic Growth

• Identify underserved regions, referral opportunities, and community needs.
• Provide leadership with market feedback and growth opportunities.
• Assist with marketing initiatives, community storytelling, and outreach campaigns.
• Support internal initiatives that strengthen Kindly's culture, including employee engagement events, branded merchandise, office collaboration, and recognition programs that promote excitement about working at Kindly.
• Track referral activity, outreach efforts, event participation, and partnership development.

Additional Responsibilities

• Assist with recruiting events, onboarding initiatives, employee engagement activities, and other Human Resources initiatives as needed.
• Collaborate with leadership and other departments on special projects and operational initiatives that support Kindly's continued growth.
• Perform other duties and responsibilities as assigned.

Qualifications

• Excellent communication, relationship-building, and presentation abilities.
• Highly motivated and comfortable working independently.
• Strong organizational and follow-up skills.
• Entrepreneurial mindset with a drive to produce measurable results.
• Creative, proactive, and resourceful with the ability to identify opportunities and build meaningful partnerships.
• Valid driver's license and willingness to travel throughout New Jersey and Pennsylvania.
• Experience in Support Coordination, home and community-based supports, community outreach, business development, admissions, provider relations, case management, referral development, or healthcare marketing preferred.
• Demonstrated success generating referrals through professional relationships.
• Deep knowledge of DDD and/or ODP services preferred.
• Existing relationships with New Jersey DDD Support Coordinators, Support Coordination Agencies, or Pennsylvania ODP Supports Coordinators strongly preferred.

What Success Looks Like

Success in this role is measured by impact.

Our goal is to make Kindly the provider of choice across New Jersey and Pennsylvania by building trusted relationships that consistently generate referrals.

Key performance indicators include:

• Consistent referral growth from Support Coordinators and community partners.
• Expansion of Kindly's referral network throughout New Jersey and Pennsylvania.
• Increased awareness of Kindly among families and professionals.
• Development of lasting partnerships with Support Coordination agencies and referral organiza This is a relationship-driven business development role requiring consistent prospecting, outreach, follow-up, and community engagement to generate referrals and expand Kindly's presence throughout New Jersey and Pennsylvania.tions.
• Helping Kindly continue to blanket the regions we serve so more individuals have access to exceptional supports.
• Meaningful contributions to the organization's continued growth and mission.
• Consistent outbound outreach and follow-up with referral partners.
• Strong pipeline of new and existing referral relationships.
• High levels of engagement through calls, emails, meetings, presentations, and community visits.
• Measurable referral growth and increased market presence.

This Role Is Ideal For Someone Who...

• Loves meeting people and building genuine relationships.
• Is passionate about giving families access to exceptional supports.
• Has a strong network within the disability services community—or is excited to build one.
• Is energized by measurable growth and achieving ambitious goals.
• Doesn't wait for opportunities but creates them.
• Is creative, self-motivated, and enjoys representing an organization they genuinely believe in.
• Enjoys collaborating with others and contributing to a positive, mission-driven workplace.
• Believes every family deserves exceptional services and wants to help make that a reality.
• Has the grit, persistence, and professionalism to represent Kindly throughout the state.

Compensation

• Competitive salary plus substantial performance incentives tied directly to referral growth, strategic partnerships, and measurable organizational impact.