Head of Account Management US

We’re looking for our first Head of Account Management for the US to scale and professionalize our post-sales motion. As our customer base grows fast, Account Management is shifting from reactive renewals to proactive retention and expansion. You will own this transition end-to-end. This role is both strategic and hands-on. You build structure, coach the team, and make sure renewals and expansions are predictable, well-run, and data-driven.

Responsibilities

Own the Account Management function across all segments

Define account segmentation, portfolio size, and operating cadence

Run renewal and expansion forecasting and deal reviews

Build and maintain renewal and expansion playbooks

Coach Account Managers through call shadowing and feedback

Own retention, churn, and expansion metrics and reporting

Job requirements
Senior profile with experience leading Account Management or Customer Success teams

Strong commercial mindset with ownership of renewals and expansion

Experience in B2B SaaS, preferably with technical or developer-focused products

Comfortable building structure and process from scratch

Hands-on coach with clear communication

Fluent in English

Lives in Chicago

What you can expect

Short decision lines. Big ownership. Shape the projects that matter and ship fast.

Grow as fast as we do. Take on more, own more, and carve out your own path.

Top-tier tech pay and equity.

High trust, strong values, zero corporate BS.

Flexibility in working hours.

A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.