Managing Technical Architect

Overview

As a Managing Technical Architect, you will oversee the engineering team with the delivery of projects, ensuring engineers are technically prepared and that services are completed fully and efficiently, meeting or exceeding client expectations.

Your Impact

The essential functions of this position include:

LEADERSHIP FUNCTIONS:

Lead a diversified team of talented consultants so that they are well supported and can reach their full potential
Maintain relationships with clients and ensure they are completely satisfied throughout all phases of the engagement
Contribute to the team’s growth and development
Participate in creating and delivering training programs
Assist in building and hiring professional services team, within assigned region
Work with Services Leadership to set training goals for each member of team
Manage technical development and team satisfaction of employees
Manage monthly internal training workshops for employees
Manage Quality Assurance (QA) of all team projects

ARCHITECT FUNCTIONS:

Perform Pre-Sales Engineering tasks including BOM creation assistance, SOW development along with planning and designing solutions for complex multi-vendor solutions
Provide technical oversight and support to engineering team throughout all phases of the engagement
Engage various manufacturers and their engineering resources for design assistance and lab access
Develop expertise and skills that align with client technologies and support them to achieve their business outcomes
Build and maintain manufacturer/vendor relationships
Serve as an escalation point for Engineers and Sr. Engineers, Consultants, Sr. Consultants and Architects
Meet with key vendors to stay current on products and technologies
Continuing education of relevant certifications that would benefit the role
Be available to meet customer IT needs and serve the Customer to ePlus’ standards
As a leader, you are also expected to:

Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.

Qualifications

Bachelor’s degree preferred
10+ years of hands on experience in IT
5+ years of experience in a Consultant or Architect role
Multiple industry-recognized certifications. i.e.: CCIE, VCP, NACP, CISSP
Excellent customer service skills on phone and in person
Professional demeanor
Ability to think and come up with solutions quickly
Must be fully knowledgeable and able to design and plan, implement and support IT solutions using two or more of the following technologies:
AI/ML
Data Modernization
Virtualization
Storage Area Networks (SAN)
Networking
Security