Field Sales Technician

🔧 What You'll Do

As a Field Service Technician, you'll be the face of Trotec Laser, helping customers maximize the performance of their laser systems through:

• Performing onsite installations, repairs, maintenance, and upgrades

• Diagnosing mechanical, electrical, software, and system issues

• Providing customer training on operation, applications, and preventative maintenance

• Delivering technical support via phone, email, and other electronic communication

• Reading and interpreting electrical schematics and mechanical drawings

• Working closely with Sales, Applications, Customer Service, and other internal teams

• Creating organized and detailed service reports

• Assisting in the development and improvement of technical documentation

• Installing and configuring hardware and software upgrades

• Maintaining a high level of professionalism during complex or high-pressure situations

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🎯 What Makes You Successful

We're looking for someone who is:

✅ Customer-focused and service-oriented

✅ A self-starter who thrives independently

✅ An excellent communicator with strong listening skills

✅ Highly organized and detail-oriented; requires financial acumen managing corporate credit card, travel expenses and reimbursements timely and within travel policy

✅ Mechanically and electrically inclined

✅ A skilled problem solver who enjoys troubleshooting technical challenges

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⚡ Technical Qualifications

Electrical Knowledge

Candidates may be assessed on the following competencies:

• Electrical fundamentals: current, voltage, resistance, and grounding

• AC and DC circuits

• Low-voltage systems

• Electrical safety standards and best practices

• Power supply functionality

• Electrical components including switches, resistors, relays, and fuses

Technical Skills

• Read and interpret wiring diagrams and schematics

• Measure AC/DC signals and low-voltage circuits

• Test electrical components and power supplies

• Diagnose and repair technical equipment issues

• Strong computer and software skills

Preferred Experience

• Laser systems experience (CO₂ and/or Fiber)

• CorelDRAW, Adobe Illustrator, AutoCAD, AlphaCAM, MasterCAM, or similar software

• Salesforce experience is a plus

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🎓 Education & Experience

• Associate degree, technical school certification, or equivalent combination of education and experience

• Experience with electronics, digital circuits, wiring, mechanics, and computer software preferred

• Valid driver's license with a clean driving record

• Ability to lift up to 70 pounds without assistance