Customer Service and Data Entry Associate

Customer Service & Data Entry Associate
Location: Bronx, NY

Employment Type: Full-Time, Hourly (Non-Exempt)

Pay Range: $22.00–$25.00 per hour (DOE)

About Gear Wash
Gear Wash, a Fire-Dex company, provides essential cleaning, inspection, repair, and rental services for protective gear used by firefighters, EMTs, and other public safety professionals. Our work directly supports those who serve and protect our communities.

Position Summary
The Customer Service & Data Entry Associate supports office operations at our Bronx, New York facility. This role is responsible for providing professional customer service while ensuring accurate and timely invoice processing and work order administration. The position works closely with Operations, Drivers, and Finance to support efficient gear tracking, billing, and customer communication.

Key Responsibilities
Respond to incoming phone calls, emails, and messages from customers in a timely and professional manner
Process invoices accurately and on schedule, including meeting month-end billing deadlines
Review, verify, and close work orders prior to invoicing, resolving discrepancies as needed
Coordinate with Operations Supervisors and drivers to track gear status and support pickups and deliveries
Maintain communication with customers regarding service updates and billing questions
Follow up on outstanding invoices and document collection activity in coordination with Finance
Prepare and distribute required reports, including participation, BER, and condemned gear reports
Maintain accurate records and support daily and monthly financial reporting
Assist with employee onboarding activities as assigned
Participate in training, continuous improvement initiatives, and other duties as needed

Qualifications
Minimum of 2 years of experience in customer service and administrative support; billing or invoicing experience strongly preferred
Strong attention to detail with the ability to maintain accurate records
Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Experience with invoicing, accounting, or accounts receivable systems preferred
Strong verbal and written communication skills
Ability to prioritize tasks and meet deadlines in a fast-paced environment
Ability to work independently as well as collaboratively with cross-functional teams
Preferably bilingual (English/Spanish)

Benefits Include:

Competitive salary
Profit sharing bonuses based upon company success
Health, dental, and vision insurance for you and your family
Paid time off and parental leave
401(k) with employer matching
Life insurance and short-term disability insurance
EAP (employee assistance program) for entire household
Local entertainment and event discounts
Fulfillment about your work and this industry because it is impactful

More About Us:

Mission: To serve those who serve
Our values include fun, integrity, respect, and excellence = FIRE!
Over 40+ years of business
Multi award-winning business and culture awards
Pay Rate: $22-25
Schedule: Monday through Friday 7:00am-3:30pm
Work Environment & Physical Requirements
This position is primarily office-based within an industrial service environment. Employees may occasionally walk through production areas and must be able to sit or stand for extended periods. Occasional lifting of items up to 25 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.