Technical Delivery Specialist US

Description
Technical Delivery Specialist US

At Enablo, we are on a mission to digitise the world of work and enable new work experiences that are accessible to everyone, anywhere. Through our partnerships with Workplace from Meta, Google Workspace and Asana, we’ve helped hundreds of organisations transform their culture and the way they work. Sound like something you want to be a part of? Then keep reading…

Are you a customer-facing Technical Delivery Specialist looking for a fresh challenge?
Do you have experience working with experience and engineering teams and owning the solution delivery work streams from customer sign-off through to customer success?
Do you get a kick out of supporting client queries with everything from identity and access management, through to product and general IT questions across a variety of customers/partnerships?

Hooray, because that's exactly what we're looking for. We're also looking for someone who is comfortable working in a highly collaborative environment where Working out Loud isn't a buzz-word, it's expected.

What would help seal the deal though, is your shared passion for creating the ultimate employee experience online, and believing in Enablo’s potential to transform our clients through connection, communication and collaboration.

We are a fully flex business, which means we are open to our roles working in a way that sets them up to do their best work. This is a remote-based role and must be based in the US, with a strong preference for Dallas due to business purposes. We are HQ’d in Brisbane, Australia and have people working in different locations throughout the US, Australia and New Zealand.

The Work Here’s what you will do:

Provide technical leadership to support the deployment and integration of Workplace from Meta, Google Workspace and Asana platforms
Collaborate with members of the Experience and Engineering teams to deliver and support client technology challenges as defined in SOW
Support clients through their entire lifecycle journey including acting as the level 2 & 3 support escalation point for all things Workplace, AzureAD, Google IAM
Support the implementation and client custom solution development and technical elements of platform deployments (deliver user stories and key client outcomes to the project estimate)
The Technical Delivery Specialist role Interfaces with the Project Manager (PM) and the Exec Sponsor, Clients and in some projects operates as the PM for Engineering deployments
Be the communications planner and change manager for Engineering deployments
Keep abreast of new feature rollouts to best offer our clients (connecting with our partners and contributing to our team’s knowledge base through sharing product information and updates)
QA and UAT for custom integrations
Attending client meetings & hosting technical workshops
Work with our Google Workspace deployment SMEs to support Workspace migration services
Understand, implement, and enforce the adherence to Enablo’s ISMS framework, including change management, security, and risk mitigation
Operate strictly under our ISMS framework for ISO27001 compliance

The Skills Here’s how you will do it:

Proven understanding of software development lifecycle, ITSM frameworks or other tertiary aligned education
Basic understanding of Azure AD, single sign-on and document management practices
Experience in a hands-on contributor to technical implementations and solutions
Experience working on a support desk
Experience working in cross-functional teams
Stakeholder management experience (internally and externally)
Confident in a working out loud environment
Excellent communications skills (verbal and written)
Passionate about customer service and providing a customer first attitude
Strong process and project management skills