Development Operations and Events Assistant

POSITION SUMMARY

Jewish Big Brothers Big Sisters of Los Angeles (JBBBSLA) is seeking a highly organized, detail-oriented, and mission-driven Development Operations & Events Assistant to support the organization's fundraising, donor engagement, and event initiatives. This position plays a critical role in the daily operations of the Development Department by coordinating donor database management, gift processing, donor communications, stewardship activities, and event logistics. This position is a position within the bargaining unit that is covered by the Collective Bargaining Agreement between JBBBSLA and The Jewish Communal & Social Agency Employees, Local 800 of the American Federation of State, County and Municipal Employees (AFSCME, AFL-CIO, Local 800).

The Development Operations & Events Assistant works closely with the Development Operations & Events Manager, Chief Development Officer, development staff, volunteers, board members, donors, and vendors to ensure all fundraising operations are executed efficiently and accurately. The ideal candidate is a proactive team player with strong administrative, customer service, and organizational skills who thrives in a fast-paced environment and is passionate about supporting JBBBSLA's mission.

ESSENTIAL DUTIES

Development Operations & Database Management

Support the day-to-day administration of the Raiser’s Edge NXT database, ensuring accuracy, completeness, and integrity of donor records.
Process and batch gifts, pledges, sponsorships, and event payments.
Generate donor acknowledgement letters and ensure timely donor recognition.
Enter and maintain donor, volunteer, sponsor, and prospect records.
Process and reconcile online donations and event registrations.
Assist with regular database audits, cleanup projects, and data quality initiatives.
Generate reports, queries, lists, and mailing segments for fundraising campaigns and donor stewardship efforts.
Maintain accurate records of donor interactions, event participation, and fundraising outcomes.
Assist with donor research and prospect identification projects.
Coordinate with Finance to support gift reconciliation and record accuracy.

Donor Communications & Stewardship

Coordinate production and distribution of fundraising appeals, newsletters, event invitations, and donor communications.
Create and manage mailing lists, donor segments, and email distribution lists.
Assist in developing donor stewardship materials, recognition lists, and impact reports.
Create online donation forms, campaign pages, and event websites.
Support donor engagement efforts through timely follow-up and excellent customer service.
Respond to donor inquiries and assist with donation-related questions.

Event Support & Logistics

Support planning and execution of all fundraising, stewardship, and cultivation events, including:
Big Event
Golf Classic
Sunday Funday
Donor cultivation events
Recognition receptions
Board and committee gatherings
Manage event registration processes and attendee communications.
Maintain event sponsorship, auction, underwriting, and guest tracking records.
Coordinate event materials including nametags, signage, seating charts, registration lists, and guest packets.
Track gifts-in-kind, sponsorship commitments, and auction item donations.
Assist with vendor communication and logistics coordination.
Support event committees and volunteer engagement efforts.
Provide onsite event support, including registration, donor hospitality, setup, and breakdown.
Maintain master records of event solicitations, sponsorships, and donations.

Administrative Support

Answer agency main phone line and route inquiries appropriately.
Schedule meetings and prepare development materials as needed.
Assist with preparation of board and committee meeting materials.
Maintain organized digital and physical development files.
Order and manage inventory of development and event supplies.
Support special projects and fundraising initiatives as assigned.
Work collaboratively with Development, Finance, Marketing, and Program teams to support organizational goals.
Perform other duties as assigned.

QUALIFICATIONS

Required

Bachelor's degree or equivalent combination of education and experience.
Minimum of 2 years of experience in an administrative, development, nonprofit, or customer service role.
Experience working with donor databases, CRM systems, or related technology platforms.
Strong attention to detail and commitment to accuracy.
Excellent organizational and time management skills.
Strong written and verbal communication skills.
Advanced proficiency in Microsoft Word, Excel, Outlook, and related applications.
Ability to manage multiple projects and deadlines simultaneously.
Ability to work both independently and collaboratively.
Strong customer service skills and professionalism when interacting with donors, volunteers, and board members.
Ability to work occasional evenings and weekends for events.

Preferred

Experience with Raiser’s Edge NXT or similar donor database.
Experience supporting fundraising events or nonprofit development initiatives.
Experience with event registration and online fundraising platforms.

KEY COMPETENCIES

Donor Database Management
Gift Processing & Acknowledgements
Event Coordination
Fundraising Administration
Customer Service
Organizational Excellence
Attention to Detail
Time Management
Communication Skills
Teamwork & Collaboration
Problem Solving
Adaptability