Sustainability Specialist

Description
Key Responsibilities:

· Guide members through lease agreements, ensuring understanding of key terms, responsibilities, and term rights.

· Support communication and conflict resolution between tenants and landlords.

· Monitor compliance with housing requirements and intervene when lease violations or risks of eviction arise.

· Provide guidance on public benefits and local support programs.

· Educate clients on sustainability that support long-term housing stability and self-sufficiency.

· Advocate for clients when communicating with landlords, agencies, or service providers.

· Coordinate referrals and facilitate access to services through partner organizations.

· Conduct outreach, community workshops, and individuated consultations.

· Ensure culturally competent and trauma-informed support.

· Conduct home inspections to ensure the property is in good condition and not at risk of damage or misuse.

· Identify and document any housing – related issues reported by the member that the landlord has failed to address and assist in escalating or resolving the matter when appropriate.

· Assistance with annual recertification for HUD Housing

· Assistance with SSI

· Assist members with housing, employment support, education resources, and basic needs.

· Support with other life challenges that may impact employment of housing stability.

· Document case notes and maintain accurate records in a timely manner.

· Monitor Authorization expiration periods (e.g., 6-month approvals) and report to the supervisor and manager at request for the renewal when needed.

· Report to the supervisor and manager when the member doesn't have active coverage.

· Report to the manager/supervisor if a member moved to another county.

Documentation and Case Management

· Maintain timely and accurate documentation for all member interactions using Tebra and internal spreadsheets.

· Complete a minimum of two high-quality SOAP notes per member per month, ensuring each note is informative, clear, and submitted promptly after member contact.

· Enter MCP charge capture details as required by each health plan.

Communication and Customer Service

· Providing excellent customer service through phone, email, and in-person visits.

· Responding to members' inquiries, concerns, and feedback in a timely and empathetic manner.

· Supporting communication between departments to ensure coordinated service delivery.

· Assisting members in understanding available services and navigating program requirements.

· Maintaining professionalism and cultural sensitivity in all interactions.

· Handling complaints or escalations with discretion and problem-solving skills.

· Maintaining regular contact and conducting consistent follow-ups, especially when issues arise, to ensure clients feel supported and all concerns are fully resolved.

· Helping members feel heard, respected, and supported throughout their experience.

· Each Friday weekly report is sent to supervisor or manager depending on who specialist is working – cases summary

· Each month – monthly report – numbers – more detailed - spreadsheet

Collaboration and Workflow Coordination

· Coordinate with internal departments.

· Attend required department meetings, trainings.

· Follow proper chain of command and escalate complex cases to a supervisor or