Account Support Specialist

Account Support Specialist Salary: $60,000 – $70,000 annually | Full-Time | In-Office Location: Boro Park, Brooklyn, NY

NOW HIRING — Account Support Specialist

A fast-growing, Brooklyn-based B2B supplier and distributor is looking for a relationship-driven and detail-oriented Account Support Specialist to join their dynamic team!

A fantastic opportunity to take real ownership of client accounts at a company that is growing at roughly 30% per year — with a close-knit team that genuinely enjoys working together!

In-Office | Full-Time | Boro Park, Brooklyn

What We're Looking For: E-commerce and customer service experience is a must Prior experience in B2B customer service, account support, or a client-facing role Strong communication skills — confident on the phone and professional over email Excellent attention to detail and organizational skills Proactive mindset — you follow up and stay on top of things without being asked Experience using CRM or order management systems Ability to manage multiple accounts and prioritize in a fast-moving environment Must be available to work in-office in Boro Park, Brooklyn full-time

Nice to Have: Familiarity with packaging supplies or a related product-based business Tech-savvy and quick to learn new tools and systems Comfortable in a fast-paced, team-oriented environment

Key Responsibilities Include: Owning a set of assigned B2B accounts as the primary point of contact Handling inbound inquiries via phone and email with speed and professionalism Processing and managing orders accurately, keeping customers informed at every step Conducting proactive outreach to existing customers — checking in, flagging reorder opportunities, and keeping relationships warm Resolving product, order, or delivery issues by coordinating internally and communicating clearly with customers Providing product knowledge and guidance to help customers make smart purchasing decisions Maintaining accurate CRM records of customer interactions and order details Collaborating closely with a Senior Account Representative and internal teams

Benefits & Time Off: Salary paid weekly Major Jewish holidays paid (approximately 10–14 days per year) Major legal holidays paid (Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas, New Year's Day) One week paid vacation annually, accruing after first six months