Account Support Specialist

Job Description

You Matter

Make a difference every day in the lives of the underserved
Join a mission driven organization with a people first culture
Excellent career growth opportunities

Join us and find a career that supports:

Caring for overlooked, underserved, and vulnerable patients
Autonomy in a warm team environment
Growth and training

Perks and Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:

DailyPay, receive your money as you earn it!
Tuition Assistance and dependent Scholarships
Employee Assistance Program (EAP) including free counseling and health coaching
Company paid life insurance
Tax free Health Spending Accounts (HSA)
Wellness program featuring fitness memberships and product discounts
Preferred banking partnership and discounted rates for home and auto loans

How you make a difference

The Account Support Specialist provides operational and administrative support for assigned Federal Bureau of Prisons (FBOP) accounts. This role coordinates patient scheduling, referral management, medical records administration, and data maintenance to support daily account operations. Working closely with the Account Manager, the position helps ensure referrals are processed accurately, appointments are scheduled timely, and required documentation is maintained in accordance with contractual and operational requirements. The Account Support Specialist also serves as backup support for the Account Manager to help maintain continuity of service and client support.

Key Responsibilities

Support the Account Manager in the daily administration and operation of assigned FBOP accounts.
Coordinate patient referrals, appointment scheduling, and clinic activities while ensuring contractual turnaround times are met.
Enter, update, and maintain referral, appointment, and patient information within BATCH and other operational systems.
Obtain, organize, track, and distribute medical records and required documentation from community providers and healthcare facilities.
Provide administrative support through data entry, reporting, record maintenance, quality checks, issue escalation, and operational coverage during Account Manager absences.

Qualifications & Requirements

Education

College degree or related experience.
Associate degree in Healthcare Administration, Business Administration, or a related field preferred; equivalent work experience may be considered.
Experience

Two (2) or more years of experience in healthcare scheduling, medical records, referral coordination, medical office administration, or a related healthcare support role.
Experience working with electronic scheduling systems, EMRs, or healthcare operational software preferred.
Experience in correctional healthcare or managed care is preferred but not required.
Licenses/Certifications

None required.

This position is available only to those who reside in the United States.