Voice Telecom Analyst - Associate

Responsibilities:

· Provide maintenance and support of adds, moves and changes on PBX, Voice Mail, wiring, and all other voice related databases.

· Troubleshoot Telecom and circuit issues. Maintain communication with management on all issues, including critical and widespread outages.

· Protect the integrity and confidentiality of all UPMC patient and staff data and information in accordance with the UPMC data and information security policies and procedures.

· Additionally, this position may be required to maintain a stand by status as part of a rotation within the team. This requires 24 hours per day, 7 days per week availability during the stand by period. The frequency varies based upon the number of colleagues in the rotation.

· Networking Planning and Engineering - Understands and explains network topologies and protocols.

· Understands and explains network hardware.

· Troubleshoots simple network problems. Assists with network sizing. Assists with network trouble-shooting.

· Assists with installation and support of networks, including LAN/WAN/WLAN systems.

· Voice / Telephony Technology: Demonstrates basic understanding of hardware, software, and networking components of voice /telephony technology and networks.

· Network/Telecomm Programming/Sys Analysis: Assists in the implementation and maintenance of data or voice and data communication networks.

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Qualifications

· Typically has familiarity with voice communications infrastructure design and support through education or practical experience.

· Mastery of the essential basic knowledge base for an IT professional.

· Ability to perform basic/standard IT procedures and protocols.

· Complete on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.

Licensure, Certifications, and Clearances:

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