Success Coach, Catto Scholarship

Position Summary
The Catto Scholarship is a “last dollar” opportunity that includes multiple evidence-based
supports to help students achieve academic success. The Success Coach will provide a
broad range of supportive services including, but not limited to, on-going intensive case
management; facilitating connections to campus academic, social-emotional, basic
needs, and transfer and career resources and activities in a concerted effort to best
facilitate academic and personal success to ensure retention and on-time graduation for
all Catto Scholarship students.

Essential Responsibilities
Proactively provide targeted and individualized support services to a caseload of
over 100 Catto Scholars.
Create individualized success plans (ISP) with and for each Catto Scholarship
student on assigned caseload.
Actively monitor and analyze data pertaining to all students on assigned caseload
to triage, prioritize, and inform outreach frequency and strategies.
Document and collect data on students’ progress and level of participation in
required programming toward meeting benchmarks and maintaining Catto
Scholarship eligibility.
Assess the students’ need for services and supports and coordinate the
connection to relevant departments for enrollment and financial aid issues,
academic advising and educational support services, counseling, 4-year transfer
opportunities and career development resources and basic needs resources and
supports.
Facilitate and track the distribution of Catto Scholarship food, book and
transportation stipends for each Catto Scholar student on assigned caseload.
Monitor the usage of Catto Scholarship food, book and transportation stipends for
each student on assigned caseload for data collection, reporting and budget
purposes.
Develop, coordinate, & facilitate monthly workshops for Catto Scholars that
support academic success and career & transfer-readiness.
Actively participate in the Catto Scholarship’s cross-functional Recruitment Team,
Retention Team, and/or Graduation & Success Team.
Actively participate in Student Assistance Team (SAT) meetings with Catto
Scholarship Office staff to regularly review student progress and identify and
address the mitigation and removal of barriers impacting retention and
completion.
Work with Success Navigators on the planning, coordination, and facilitation of
the Catto Scholarship’s recruitment, intake, onboarding, and post-completion
transition efforts and events, including Eligibility Interviews, JumpStart orientation
events, Academic Brush-Up workshops, college tours, transfer fairs, pinning
ceremonies, etc.
Develop and disseminate monthly engagement and status reports for all students
on assigned caseload.
Provide temporary transitional support to Catto Scholars that “time-out” of and/or
are discontinued from the Scholarship, including continued coaching and
identification of alternative financial aid resources.
Provide temporary transitional support to Catto Scholar graduates in need of
continued coaching at 4-year colleges and universities.
Collaborate with faculty and staff to develop and implement programming and
policies leading to student retention and academic outcomes.
Participate in professional development activities specific to job responsibilities.
Maintain sensitivity, understanding and respect for a diverse academic
environment, inclusive of students, faculty and staff of varying social, economic,
cultural, ideological and ethnic backgrounds.
Deliver quality customer service to both internal and external constituents in a
professional, helpful and courteous manner.
Perform assigned duties in a manner consistent with the mission, goals, and core
values of the College.
Perform other duties as assigned.

Required Qualifications
Bachelor’s degree required. Any and all degrees must be from a recognized
institutional accreditor.
Two (2) years direct experience working in an education or social service
environment along with experience working with culturally diverse populations
required.
Experience working with individual caseloads of students/clients providing
intensive case management required.
Proficiency with Microsoft Office applications including Word and Excel required.
Demonstrated competency in organizing data, maintaining files, and preparing
reports required.
Previous experience in creating and facilitating quality workshops and
presentations for groups required.
Excellent interpersonal, verbal and written communication skills to effectively
interact with individuals from diverse backgrounds required.
Exceptional organization and planning skills required.
Ability to work in a close team environment and collaborate with others required.

Preferred Qualifications
Master’s degree preferred. Any and all degrees must be from a recognized
institutional accreditor.
Experience working in a higher education setting preferred.
Experience working remotely to engage students and accomplish tasks preferred.
Familiarity with integrated management software such as Banner, Starfish, as
well as social media platforms, preferred.
Previous experience in the development and implementation of student
programming leading to increased retention and academic outcomes preferred.
Proficient in managing budgets preferred.