Library Assistant I

Position Summary
The Library Assistant I (Part Time) provides outstanding customer service to students, faculty, staff and other patrons in the College’s library. The Learning Resources Specialist performs a variety of clerical and technical duties as appropriate to support the diverse operations and specialized procedures of the library.
This is a part-time position (hours not to exceed 25 per week) located on the College’s Main campus. Hours are WED to THUR from 4:00 p.m. to 8:00 p.m., and SAT from 10:00 a.m. to 3:00 p.m.

Essential Responsibilities
Demonstrate excellent customer service in response to inquiries regarding basic circulation policies, such as book holds and borrowing in a professional manner.
Maintain accurate placement of books and magazines based on weekly shelf reading schedule.
Respond to telephone inquiries, gathering necessary information for the appropriate response and redirecting calls, as needed.
Assist the serials Librarian in the maintenance of the library’s print and electronic serials collection.
Create and maintain serial holdings records in multiple systems.
Assist the serials Librarian with annual renewal review of serials holdings records.
Maintain proficiency in the use of library and college systems including, but not limited to, Integrated Library System, Serials, Word, Excel, and Outlook.
Communicate effectively with students, faculty, and staff in the use of library equipment and systems in a professional manner.
Communicate library policies and procedures to Library users, as needed.
Provide training and oversight to student workers.
Other duties as assigned.

Required Qualifications
High school graduate, or GED, is required. Any and all degree(s) must be from a regionally accredited institution of higher learning.
Minimum of one (1) year experience in a direct-contact customer service environment required.
Minimum of one (1) year of previous work experience in a library environment required; preferably in an automated public or college library environment.
Familiarity with ILS and understanding the relationship between internal ILS views and the OPAC is required.
Strong attention to detail is required.
Demonstrated proficiency using MS Word and Excel, ILS, and Outlook required.
Strong customer service skills to understand and address the needs and concerns of customers is required.
Demonstrated ability to work effectively independently and as a member of a team is required.
Ability to use judgment to determine when to refer problems to direct supervisor required.
Ability to stand for prolonged periods of time required.
Ability to reach to upper level shelves using a stool and bend to lower level shelves when retrieving or reshelving books required.
An understanding of, and sensitivity to, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college staff and students required.
Ability to work extended hours, when needed, is required.

Preferred Qualifications
Associate’s degree preferred.
Prior serials experience is preferred.