Administrative Assistant II

Position Summary
The Administrative Assistant II (Part-time) position provides general administrative support to the Director, Student Success and Retention and the department. This position performs routine and complex duties and responsibilities, while working independently and collaboratively with office staff to ensure timely and effective office operations. Other responsibilities include handling all clerical duties as assigned, including typing, creating and maintaining spreadsheets, and data entry. This is a part-time on-site position with work hours not to exceed 25 hours per week. Required days in the office are Fridays during the academic year and Thursdays during summer schedule. Other days in the office can be flexible.

Essential Responsibilities
Provide administrative support to the Director, Student Success and Retention and the Student Success and Retention team.
Prepare and maintain reports using MS Excel Word, and Starfish.
Assist with simple research projects as assigned, gathering and compiling information and preparing reports using MS Excel Word, and Starfish.
Assist in the preparation of presentations using PowerPoint.
Respond effectively to shifting priorities as needed in the office and the division.
Respond to internal and external inquiries, redirecting calls and taking accurate messages.
Maintain department scheduling and calendar logistics such as updating progress survey dates, trainings, and office events
Handles logistics for office events such as creating flyers, room reservations, RSVP lists, and ordering food and supplies
Works with Systems Analysts and Director to produce and publish the progress survey calendar and handle website edits
Performs annual outreach to departments to ensure proper updates are made to Starfish services/resources
Oversee the Complete with 15 application process.
Triage student, staff, and faculty inquiries for the office
Collaborate with faculty, staff, and administrators at all levels to ensure timely and effective office operations.
Periodically assist with other departmental projects and College committees as assigned.
Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
Perform other duties as assigned.

Required Qualifications
High School diploma or its equivalent (e.g. GED) required.
Two (2) years of relevant work experience in an office setting required.
Demonstrated ability to handle multiple tasks with strong organizational skills required.
Ability to communicate effectively both verbally and in writing required.
Ability to provide excellent customer service to internal and external stakeholders via telephone and email required.
Ability to maintain confidentiality of students’ records and information required.
Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty and staff of varying social economic, cultural, ideological and ethnic backgrounds required.

Preferred Qualifications
Associate’s Degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.
Demonstrated proficiency using Microsoft Excel Word PowerPoint, and Canva.. Starfish
preferred
Prior experience using the Banner system preferred.