Systems Engineer

Provide advanced technical support for complex Microsoft 365 incidents, driving investigation and resolution for high-level service issues.
Act as an escalation point for frontline support teams, offering guidance and hands-on assistance for problems requiring deeper technical expertise.
Develop and maintain operational procedures, knowledge base content, and technical reference materials to improve support consistency and team efficiency.
Help administer and strengthen governance practices across Microsoft 365 services, including SharePoint, Teams, Power Platform, Copilot, Purview, and AvePoint.
Track Microsoft service communications such as Message Center updates and Service Health notices to identify risks, outages, or required follow-up actions.
Oversee tenant-level administrative tasks and assist with licensing management to support access, compliance, and platform readiness.
Collaborate with internal stakeholders to promote reliable system performance and effective use of Microsoft collaboration and productivity tools.

Requirements

Hands-on experience supporting Microsoft 365 in an engineering or senior support capacity.
Strong working knowledge of Active Directory and Azure Active Directory administration.
Experience managing Windows Server environments and related infrastructure services.
Familiarity with Microsoft Exchange administration and troubleshooting.
Exposure to Citrix technologies within enterprise support environments.
Ability to create clear technical documentation, standard operating procedures, and support knowledge articles.
Proven skill in analyzing escalated issues, identifying root causes, and delivering effective resolutions.