Lead Implementation Manager

This position will collaborate across functions to drive adoption of Early Warning Services products. This is a client-facing role that provides technical and functional product support to external clients and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem.

Essential Functions:

Lead Implementation Delivery
Manage and provide direction to implementation team and if appliable consultants supporting merchant integrations
Enforce standards, QA processes, and delivery expectations
Review implementation work to ensure consistency, quality, and adherence to best practices
Drive accountability across timelines, deliverables, and outcomes
Identify and address implementation friction points (e.g., redirects, latency, drop-offs)
Implement standardized pre-launch scorecards and post-launch reviews
Lead technical and UX design reviews with clients

Serve as a Subject Matter Expert (SME)
Serve as escalation point for complex or high-priority implementations
Act as the primary expert on mobile checkout and app-based implementations
Advise external partners on optimal integration approaches
Training and mentoring of team members on implementations, procedures and controls

Drive Cross-Functional Alignment
Lead cross-functional collaboration across Product, Engineering, Design, and Operations
Facilitate implementation reviews and readiness assessments for key launches
Ensure learnings are captured and scaled across future integrations
Support go/no-go decisions with clear recommendations based on implementation readiness
Partner with product to enhance documentation, playbooks, and training materials
Share t integration and product feedback with Product and Technology groups to influence roadmap and new product enhancements

Build Scalable Playbooks & Standards
Create repeatable processes to reduce variability across external organizations
Continuously refine best practices based on data, feedback, and evolving platform capabilities

Minimum Qualifications
Education and/or experience typically obtained through completion of a bachelor's degree or equivalent
Typically 8+ years of progressive experience in integrations, product implementation, or related roles
Strong experience with web browser and mobile app ecosystems (iOS, Android) and in-app user flows
Proven ability to manage vendors, consultants, or cross-functional teams
Deep understanding of digital checkout, payments, or e-commerce experiences
Strong analytical and problem-solving skills with a focus on improving user experience and performance
Excellent communication and stakeholder management skills
Background and drug screen