Jira Subject Matter Expert (SME)

Proven, hands-on experience as a Jira Administrator or Jira SME (several years minimum)
Deep expertise in Jira configuration: workflows, schemes, custom fields, automation, and permissions
Strong understanding of Agile/Scrum/Kanban methodologies and how they map to Jira
Experience mapping and optimizing business processes within Jira
Familiarity with Jira integrations (e.g., Confluence, Slack, other internal systems/APIs)
Excellent problem-solving skills and ability to work independently
Strong communication skills, with the ability to work directly with stakeholders across departments

Preferred Qualifications

Jira/Atlassian certification(s)
Experience with Jira Service Management (JSM)
Experience with scripting/automation tools (e.g., ScriptRunner)
Prior experience supporting enterprise-scale Jira instances
Work Arrangement

This is a hybrid position based in New York City, requiring regular in-office presence combined with remote flexibility.