Automation Operations Manager

our client is seeking a hands‑on manager to lead and grow the Development & Automation function — driving automation, systems integration, operational efficiency, and AI‑enabled workflows across internal operations and client environments.

This role focuses on reducing operational friction, eliminating repetitive manual work, improving visibility through reporting and dashboards, and scaling efficiency through smarter systems and processes. You’ll be delivery‑focused, with the opportunity to mentor and expand the team over time.

You’ll partner closely with leadership and department heads to identify pain points, prioritize high‑impact initiatives, and deliver scalable automation solutions. The ideal candidate is a strong executor who has built and shipped automation in fast‑moving environments and is ready to step into a management role.

Responsibilities:

Grow and develop the Development & Automation team — onboard, mentor, and support team members as the function scales
Contribute to the technical roadmap and standards — tooling decisions, delivery priorities, and cross‑department collaboration
Manage vendor relationships and support capacity planning
Own and build the automation and integration roadmap across internal operations and client environments
Identify manual processes and convert them into scalable automations that improve efficiency
Work with leadership, teams, and clients to understand pain points and define automation opportunities
Build and deploy workflow automations, system integrations, dashboards, and AI‑enabled solutions
Create reusable automation patterns for use across teams and clients
Improve visibility through reporting and dashboards that support better decision‑making
Streamline service desk, ticketing, onboarding/offboarding, billing, and client lifecycle workflows
Select and implement automation and AI tools that deliver clear business or client value
Collaborate with engineers or vendors to deliver solutions end‑to‑end
Track impact through metrics such as time saved, efficiency gains, and service improvements
Qualifications:

3+ years in automation, systems integration, DevOps, or technical operations, with 1+ years leading or mentoring on AI or automation initiatives
Experience in MSP, SaaS, or other multi‑client service environments
Strong ability to improve business processes through APIs, integrations, and workflow automation
Hands‑on experience with Microsoft stack (M365/Azure), PowerShell, Power Platform, PSA/RMM tools, and APIs
Experience with reporting tools (e.g., Power BI) and working knowledge of data structures
Proven track record of applying AI to real operational or client‑facing use cases
Ability to work across technical teams and business stakeholders to deliver measurable impact
Strong prioritization and execution skills, with ownership from idea to delivery