Senior Site Reliability Engineer - Batch Management

Why this role is important to us

The Senior Site Reliability Engineer (Batch Management) roles within SCDaaS are responsible for helping clients operate and maintain SimCorp Dimension through a cloud-based offering. The services are effective and extend beyond the classical support as part of a closer relationship with our customers to help them keep their installation in the best possible condition, while at the same time delivering tangible business value for clients.

WHAT YOU WILL BE RESPONSIBLE FOR

As a Senior Site Reliability Engineer (Batch Management) :

Operate under established protocols with minimal supervision, assess incident priority, take appropriate action, and seek advice on complex issues; maintain ownership and accountability for problems and escalations.

Support and maintain SimCorp clients across all aspects of SCDaaS service delivery, assume responsibility for incidents, monitor status, and provide timely updates while adhering to ITSM principles and SLA/OLA requirements.

Collaborate with global teams to resolve end-user issues effectively, escalate complex problems per support tiers, and maintain a high degree of customer service for all queries.

Apply subject matter knowledge to solve business issues using defined policies; work cross-functionally on routine and non-routine tasks, recognize interdependencies, and guide internal/external contacts on SimCorp Dimension usage.

Generate solutions and implement services aligned with SCDaaS standards, communicate effectively, keep knowledge base updated, and work with customers on standard tasks and issues.

WHAT WE VALUE

Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest.

Minimum 3–5 years of related technical work experience; IT-based education (Bachelor or higher);

Job scheduling and management using enterprise schedulers (e.g., Control-M, JAMS Scheduler, AWS Batch, Oracle SaaS Batch Scheduler, Active Batch); automation; operations; and public cloud platforms (e.g., Azure).

Broad technical acumen including virtualization, middleware applications, interfaces, operating systems, networking, and databases; experience managing mission-critical applications and HA environments.

Experienced in Service Support (Incident, Service Fulfilment, Change, Release, Problem); extensive use of Service Desk tools (RemedyForce, ServiceNow, JIRA); understanding of service workflows and ITIL principles.

Regular maintenance and updates of multiple environments (version upgrades, patches, refresh, job scheduling); problem analysis and resolution of systemic errors; assess requirements and identify services/products to improve operations.

Experience with SimCorp Dimension or other large financial services software; cloud-based platform/infrastructure services;

ITIL v3/v4 certification preferred.

North America EST shift; hybrid work arrangement (2 days/week in office).