Account Services Representative

Job Description
As an Account Services Representative, you are responsible for maintaining all aspects of account management while providing timely and accurate information to the sales team and to the client. This involves working with multiple departments such as Advertising Sales, Inventory, Strategic Planning, Commercial Operations, Finance and Billing.

Duties and Responsibilities

Client Service:

Responsible for maintaining and monitoring all upfront and scatter deals in order management system
Develop strong understanding of our products and capabilities to better develop solutions for advertisers
Serve as the first line of contact with internal and external entities to ensure proper maintenance of advertisers’ schedules
Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines

Deal Maintenance and Stewardship:

Schedule commercials and coordinate client brand allocations, reconcile account discrepancies, send flowcharts and issue change notices to clients
Steward deals through careful monitoring of delivery
Offer recap packages to clients as needed and as available
Develop a strong working relationship with Commercial Operations guaranteeing a timely and precise order process
Collaborate with Sales Planner, Account Executive and Marketing to ensure that all marketing elements are properly booked and executed
Identification and resolution of invoice discrepancies and adjustments
Qualifications
Bachelor's degree or equivalent experience
Must be able to work out of the offices in a hybrid capacity. Monday- Thursday onsite; Friday remote with the flexibility to adjust as business needs dictate.
Must have unrestricted work authorization to work in the United States now and in the future
Must be 18 years or older
Must be willing and able to work overtime, as needed

Desired Characteristics:

Client Service and/or Account Management experience a plus.
Must have strong communication/interpersonal skills, be able to multi-task in a fast-paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.
Computer Skills – Proficient in Microsoft Office (Excel, Word, and Outlook)