Customer Service Manager

Customer Service Manager
Location: Brooklyn, NY
Salary: $65K–$85K DOE

Established apartment building supply company with 30+ years in business is seeking an experienced Customer Service Manager to oversee customer service operations and ensure orders and customer issues are handled accurately and efficiently.

Responsibilities
Manage incoming orders and distribute them to the appropriate stores.
Oversee phone and email communication with customers.
Handle customer complaints, billing, delivery, and order issues.
Work closely with store managers and internal departments to resolve problems.
Maintain accurate customer account notes and follow up on open issues.
Identify root causes and implement effective solutions.
Ensure a high level of organization, accountability, and customer service.
Qualifications
Previous management or supervisory experience.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving abilities.
Detail-oriented with excellent follow-through.
Ability to multitask and work collaboratively.
Schedule & Benefits
Mon–Thu: 8AM–5PM | Fri: 8AM–2PM
Medical benefits, paid sick/vacation/holidays, growth opportunities, and a friendly team environment.