Guest Technical Services Technician

Job description

Job Title: Technician – Guest Technical Services (Walk-In Support)Location: B&H Photo Video – NYC SuperStoreDepartment: Guest Tech ServicesEmployment Type: Full-Time | In-Store Position Job Summary: We’re looking for a knowledgeable, tech-savvy, and customer-oriented Technician to join our Guest Tech Services team. In this role, you’ll provide in-person technical support, product setup, and repair-related services to walk-in guests. You’ll serve as a trusted expert who helps customers get the most out of their gear — from computers and cameras to phones and drones. Key Responsibilities: Provide walk-in support with no appointments necessary Assist guests with: Troubleshooting of cameras Installation of memory cards, computer RAM, and software Basic setup of cameras, computers, drones, and other tech Firmware upgrades for cameras and lenses On-site coordination with Secure Data Recovery Services for advanced data recovery Hard drive cloning and data transfer Screen protector application for phones, tablets, and cameras Gimbal calibration and setup assistance Maintain a high level of professionalism and customer care Stay updated on the latest consumer tech and product updates Ensure service area is organized, clean, and well-stocked with tools and supplies Qualifications: Solid knowledge of consumer electronics, especially computer, photo and video gear Experience with camera troubleshooting Experience with hardware installation and basic tech troubleshooting Familiarity with operating systems, mobile devices, and firmware updates Ability to handle small tools and delicate components with precision Excellent verbal communication and interpersonal skills Strong attention to detail and problem-solving abilities Ability to work in a fast-paced, customer-facing environment Previous experience in a retail tech support or service role is a plus