Operations Specialist 1

Job description

B & H Job Description Job Title: Operations Specialist 1 Division/Department: Fulfillment Reports to: Area Supervisor/Manager Approved By: Director of Fulfillment Viewed By: HR Scheduled Hours: Last Reviewed: Job Overview: Operations Specialist I is a systems-based support role within the fulfillment operation. This position supports department leadership by helping coordinate daily activity, guiding employees, monitoring department performance, and using reports/data to identify opportunities for improvement. Key Responsibilities: Provide guidance and direction to department employees during daily operations Monitor employee output, order flow, department progress, and operational performance Use operational reports, system data, and labor tools to identify trends, gaps, and follow-up needs. Prepare and review daily, weekly, and monthly reporting related to output, accuracy, labor usage, and department results. Communicate performance updates, concerns, and operational needs to department leadership Reinforce SOPs, safety expectations, quality standards, and performance requirements Assist with coaching conversations, employee follow-up, and escalation of performance concerns when needed Support shift start-up, work assignments, labor movement, and department adjustments Help identify process issues and recommend practical improvements based on data and floor observations Participate in root cause analysis and corrective action follow-up Additional responsibilities as assigned by supervisor/manager Specific Knowledge, Skills and Abilities: Experience providing work direction or guidance to hourly employees preferred Experience using warehouse systems, reporting tools, labor reports, or operational tracking systems Strong analytical skills with the ability to review data and identify performance trends Strong professional communication skills, both verbal and written Strong follow-up, organization, and problem-solving skills Proficiency in Microsoft Excel and operational reporting preferred Ability to work in a fast-paced fulfillment center environment Preferred Education and Experience : Minimum of 4 years of consecutive experience with coordination/lead support in logistics, warehouse, fulfillment, or similar operations High school diploma or equivalent; some college or technical training preferred Maintain a professional and visible presence in the department Support employees while partnering with department leadership Use data and reporting to support better operational decisions Follow through on assignments, reporting, and employee-related follow-up Support a culture of safety, accountability, efficiency, and respect Physical Environment/Occupational Risks Warehouse environment Lifting up to 50lbs