Manager, CRM Applications

The Information Technology department is looking for a strategic, experienced, creative, and entrepreneurial individual to join our team of CRM professionals. The ideal candidate will have a strong background in CRM implementation and migration, with hands-on experience in Microsoft Dynamics and a proven track record of successful platform management. They should be able to work effectively in a team environment, possess excellent communication skills, and be committed to continuous learning and improvement in the field of CRM and the Microsoft ecosystem.

The Manager, Microsoft Dynamics CRM Applications is responsible for the technical stewardship and implementation of the JFNA Dynamics 365 CRM platform, which is a custom, managed package solution serving 40+ of our member Federations. Reporting to the Senior Director who oversees the CRM Collective, this role manages the Power Platform Developer and leads the prioritization and execution of roadmap development, ensuring that technical solutions align with the needs of participating Federations. The role focuses on data migration, integration, and process improvement, driving the evolution of the CRM platform.