Partnership Implementation Specialist

Description
Summary

engage2learn is looking for a skilled and detail-oriented Partnership Implementation Specialist to join our team. This role is responsible for implementing, configuring, and supporting engage2learn’s software solutions for partners. The ideal candidate brings a strong technical background, excellent communication skills, and a partner-focused approach, along with a proven understanding of all engage2learn solutions and the ability to clearly articulate them to partners.

Responsibilities

Partner Implementation & Onboarding

Collaborate with partners to understand their business requirements and customize our software solutions to meet their needs
Manage the implementation process from start to finish, including planning, configuration, testing, and training
Document implementation processes, configurations, and partner requirements
Partner Support & Training

Provide ongoing support and troubleshooting for partners during implementation and after the software is deployed
Conduct training sessions for partners to ensure they are proficient in using the software
Collect, analyze, and share user feedback patterns heard in interactions with partners
Product Collaboration & Continuous Improvement

Work closely with the development team to identify and resolve issues or bugs in the software
Consult with the product team to evaluate complex partner problems and design solutions that leverage existing features or inform new ones
Make recommendations on new functionality that will solve user pain points
Stay abreast of current context in partner districts, edtech, and the field of education

Requirements
The successful applicant will demonstrate the following competencies:

Bachelor’s degree in Education, Computer Science, Information Technology, or a related field
3+ years of experience in software implementation, configuration, and support
Strong technical skills, including knowledge of databases and software development methodologies
Excellent written and oral communication, strong interpersonal skills, and attention to detail
Ability to work independently and as part of a team
Experience working with partners to understand their business needs and customize software solutions accordingly
Strong negotiation skills with a problem-solving, solution-oriented approach
Strong organizational skills, with the ability to manage and prioritize multiple tasks within the constraints of timelines
An ability to address partner requests in a timely manner
Ability to travel up to 25% of the time, depending on the time of year and district needs

Employment Details

This is a full-time, exempt position
This is a remote position
Standard work hours are Monday through Friday, 8 a.m. to 5 p.m., with additional hours as necessary
Salary is competitive and commensurate with experience
401(k) and health insurance plan benefits offered
Full-time employees receive 6 weeks of PTO per year
Background check and drug screening required