Service Coordinator / Dispatcher

Our Service Coordinator / Dispatchers coordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.

As a Service Coordinator / Dispatcher, you will:

Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
Act as primary point of contact for service customers to ensure expectations are met
Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
Schedule resources to support standard service agreements
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work

You will make an impact with these qualifications:

Basic Qualifications:

High school diploma or state-recognized GED
Must have the ability to demonstrate:
Organizational and interpersonal skills
The ability to read and understand customer service contracts
Experience with Microsoft Office and business software systems (e.g., SAP)
Verbal and written communication skills in English
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:

Associate degree
Experience dispatching/scheduling field personnel/technicians
Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus

The pay range for this position is $38,413 - $65,851 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.