Retail Store Manager

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a leader who thrives in a fast-paced retail environment? At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You’ll work alongside the Market Manager to foster an inspired workplace where your coaching drives results. Your leadership will directly influence the success and growth of your store.

How You’ll Make an Impact

Lead and motivate a sales team to exceed sales goals and operational standards while maintaining a clean and organized retail environment
Retain customers by building positive relationships, resolving escalations and leveraging listening and probing skills to address objections and present solutions
Ensure the store consistently aligns with Spectrum brand expectations and delivers outstanding customer care
Assess sales behaviors and product knowledge, partnering with management to drive continuous improvement and change initiatives
Identify sales and system challenges, creating actionable plans to increase business opportunities
Provide expertise on all store functions and Spectrum offerings, including pricing, promotions and service features
Meet operational standards by managing store appearance, inventory and staffing levels to minimize losses
Onboard, train and retain top talent, creating schedules and fostering engagement through daily coaching and performance management
Enforce company policies and procedures, including inventory and cash management processes

Working Conditions

Retail environment with flexible hours, including weekends and holidays, with potential travel to other locations as needed
Ability to lift up to 35 lbs. and stand for extended periods
Uniform attire and appearance required

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree or equivalent work experience
Experience

1-3+ years of management in sales or customer service retail environment

Skills

Ability to read, write and speak English
Ability to build effective partnerships across the organization
Demonstrate solid interpersonal, leadership, influencing and presentation skills
Experience in destination-style retail environment
Proven ability to lead and motivate others in a sales-focused environment
Comfortable with technology including mobile devices and video platforms
Proficient with computers and software applications
Ability to prioritize, organize and manage multiple tasks or projects
Ability to manage change effectively
Ability to make qualitative judgements

Preferred Qualifications

Experience

1+ years management experience
1-3+ years of telecommunications or wireless experience
3+ years sales or customer service experience
3+ years’ experience in destination-style retail environment

Skills

Experience implementing sales training and employee development programs
Ability to identify sales trends and risks and communicate findings to management
Proven capability in change management