Supervisory Veterans Service Representative

Duties

The Supervisory Veterans Service Representative (Veterans Service Center Manager) responsibilities include, but are not limited to:

Plans, organizes, coordinates, directs, and controls the work of the division.
Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity.
Directs program activities for the delivery of VA benefit programs for Veterans, their dependents, and beneficiaries.
Exercises final authority for the full range of division's personnel actions.
Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability.
Forecasts both short and long range workload of the division so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits.
Serves as technical advisor to Regional Office Director for the administration of Compensation and Pension programs.
Establishes and maintains effective relationships with various civic and Veteran organizations.
Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
Work Schedule: Full time, Monday through Friday
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative (VSCM) GS-15: 37978A
Relocation/Recruitment Incentives: Relocation Expenses Only. (Temporary housing is authorized for this position within applicable regulations)
Financial Disclosure Report: Required; This position requires completion of a Confidential Financial Disclosure Report (OGE-450) under 5 C.F.R. § 2634.904(a). The selectee must submit the form before entering on duty and annually thereafter.
Bargaining Unit: No

Requirements

Conditions of employment
As a condition of employment for accepting this position, you will be required to serve a 1-year supervisory probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

your performance and conduct;
the needs and interests of the Agency;
whether your continued employment would advance organizational goals of the Agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your 1-year supervisory probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959

You may be required to serve a supervisory probationary or trial period
Subject to Public Trust-High Risk background investigation
VSR Skill Certification required at the GS-15 level
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Relocation Expenses are ONLY authorized for selectee/s choosing to physically relocate to the Official Duty location of Chicago, IL.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/08/2026.

TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.
For a GS-15 position you must have served 52 weeks at the GS-14.
If you are a current VBA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-15 (or higher) and the promotion potential of your current position must be at least GS-15.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below:
GS-15 Grade Level:

Specialized Experience: You must have one year of specialized experience equivalent to the GS-14 level or higher. Specialized
experience is defined as:

Expert knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans' compensation and pension benefits to provide authoritative guidance and direction on claims and appeals processing.
Supervised, managed, or served as a project lead to accomplish performance and project goals; possesses knowledge and/or practical application of employee relations ( e.g., performance or conduct based actions) and labor relations ( e.g., grievance process or negotiations) practices.