Property Manager II

Position Description

The Property Manager position partners with Social Services staff to collaborate in the development, evaluation and implementation of agency policies, procedures, and programs with the goal of improving the services provided to residents. The Property Manager is responsible for safe operations of the building; staff supervision, operating the property within the budget, facility maintenance, compliance, resident relations and collaborating with the social services team to keep residents stably housed.

This is a full-time position (5) days a week on-site.

Responsibilities

Building Management

With the Assistant Property Manager, supervise the maintenance, administrative and compliance staff, including: Income Certification Specialist, Front Desk Staff, Superintendent, Maintenance Technician(s), Porter(s).   
Ensuring building operation continuity. This includes setting staff schedules and coordinating shift coverage as needed (vacations/holidays/etc.) and per Union contract 
In collaboration with Facilities Department and Euclid Hall Superintendent, manage ordering, repairs, and maintenance 
Report on and address building related issues in a timely fashion 
Assure the building, sidewalks, and alleys are clean and well-maintained; and all licenses, certificates, etc., are current  
Conduct at a minimum, bi-annual inspections, arranges for routine painting and repair work and monitors progress of work orders. Maintain accurate records, tracking service and performance of equipment 
Assure compliance with fire safety regulations including routine fire drills and inspection of fire safety equipment 
Review and recommend staff training needs and ensure staff are meeting minimum training requirements 
Assure all required licenses, operating certificates, etc. are current and maintained. 
Assure all documentation is properly completed, managed confidentially, and stored in an appropriate location and submitted in a timely manner 
Assure quality management is practiced in accordance with all internal and external policies and procedures. 
Services to Residents

Work collaboratively with social services to resolve resident issues 
In collaboration with WSFSSH Occupancy and Leasing departments, responsible for intake/admission, and discharge of residents 
Available to negotiate and respond to grievances and reasonable accommodation requests. 
Respond to onsite emergencies and safety concerns, such as floods, fire, or tenant-related issues, in collaboration with maintenance and social services teams, as needed. Shared on-call availability with other members of the WSFSSH team during non-business hours.               
Ensure compliance to WSFSSH standards and all contracted agencies including but not limited to NYC Department of Homeless Services, NYC Department of Health and Mental Health, NYC Building Department, NYC Fire Department, NYC Housing and Preservation Department, Low Income Housing Tax Credit (LIHTC), HPD Project Based Voucher Program/Section 8 Rental Assistance, and NYC Continuum of Care (CoC). 
Oversee lease up of vacant units in compliance with fair housing, marketing, tenant selection plans, tenant applications, and referral programs, including but not limited to DHS  
Maintain resident information including move-ins and move-outs, rent changes, subsidy changes, and rent payments

Budget

Operate and manage the building within the prescribed budgets and ensure documentation of expenses meets contractual and agency standards 
Collect and deposit rents 
Work with Finance Department and Central Management to establish annual operating budget

Commercial Space

Monitor and ensure city regulation compliance by commercial landlord for all commercial space on WSFSSH property line, approximately twelve spaces total.

Required Skills / Abilities

Skilled at working with people who have histories of homelessness, are living with mental health conditions, chronic substance use, or other chronic challenges. 
Strong leadership skills with a proven track record for creating and maintaining positive and mindful change 
Ability to collaborate across functional teams 
Ability to work well under pressure, including emergency and crisis situations, and be flexible with work schedule when necessary 
Proven management skills including strong computer skills and facility with Excel, Word, Outlook. Facility with RealPage, Yardi or similar Property Management software. 
Experience with Low Income Housing Tax Credit programs and compliance, including LIHTC Certification, strongly preferred. 
Bilingual in English and Spanish is preferred

Education & Experience

High School Diploma or GED required, Associate’s or Bachelor’s Degree preferred 
A minimum of 2 years of supervisory experience 
A minimum of 3 years of experience with Section 8 and LIHTC, knowledge of other Housing subsidy programs preferred including but not limited to: Section 8 (project based and tenant-based vouchers), NY/NY I,II,&III, SCRIE, DRIE, HHAP, City FHEPS

Physical Requirements

This role may have physical demands including, but not limited to, standing, walking, or extended walking and standing.