Pilates Manager, Miami

Job Description
The Pilates Manager serves as the department’s business leader. This person creates and supports team culture to drive operational excellence and deliver a superior member experience. Pilates Managers are goal-oriented, results-driven, eager to interact with members, and excited to develop and manage a team of high-performing talent. Other duties not listed here may be assigned as necessary to ensure proper department operations.

Operational Management:

Strive to achieve monthly and annual department financial goals
Ensure the quality delivered through complimentary and paid Pilates services results in continued Pilates engagement
Attend weekly club management meetings and monthly meetings with Pilates Instructors
Collaborate with Membership Advisors to offer Pilates business
Organize and participate in club special events
Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities

Leader of Team Culture:

Collaborate with all departments of the club to achieve interdepartmental synergy
Facilitate team meetings to create a positive team culture and promote continuous growth and development
Behavior and performance management of Pilates instructors to maintain a high-quality team that upholds the brand standards and expectations of their role
Build and manage one’s own Pilates business while coaching and supporting the team to do the same
Active hiring partner and participant in the interview process
Responsible for providing an excellent candidate experience by efficiently scheduling interviews and making hiring decisions
Proactively assess and communicate staffing needs to achieve monthly and annual hiring goals
Lead the operational and sales components of new-hire onboarding

Learning & Development:

Training and developing of new and existing Pilates Instructors to build and maintain their businesses
Share & promote our Pilates continuing education workshops
Opportunity to participate in the Equinox Pilates Education Program

Qualifications
Position Requirements

Certified on all Pilates apparatus and/or have completed a Comprehensive Pilates Teacher training program with a minimum of 400 hours
Aspire to drive a business and achieve financial goals
Demonstrates professionalism to all employees and members
Ability to create team accountability through structured timelines and required documentation
Ability to manage a high volume of inbound communication and respond in a timely manner
Strong organizational and time management skills
Verbal and written communication skills
Demonstrated outgoing and collaborative social skills with a strong desire to interact with members, clients, and staff

Preferred Qualifications

Demonstrated successful leadership ability in an educational, fitness, or management setting
Previous experience in providing a high caliber of customer service
Previous sales experience with a specific focus on attracting new clients and retention