Director of Operations Integration

Here are some of the duties you will be responsible for:

Leads Gastro Health’s enterprise Integration Management Office and oversees the successful onboarding, stabilization, and optimization of acquired practices, joint ventures, and other strategic transactions. This role manages integration portfolios, prioritizes resources, mitigates risks, tracks performance, and escalates issues to senior leadership. The Director supervises two Managers of Integration Operations and collaborates with physicians, operational leaders, support functions, external partners, and transaction stakeholders to ensure integrations are standardized, timely, and aligned with organizational objectives. Strong project management, analytical, communication, and process-improvement skills are essential for driving operational efficiency and supporting high-quality patient care.
Key Responsibilities:

Lead the enterprise Integration Management Office (IMO) for acquisitions, mergers, strategic partnerships, joint ventures and other assigned transactions.
Directly lead, coach, develop, and deploy two Managers of Integration Operations; establish clear roles, performance expectations, coverage plans, and development priorities.
Establish portfolio governance, integration priorities, resource allocation, milestone expectations, decision rights, and escalation pathways across concurrent transactions.
Serve as the senior liaison among support center teammates, market leaders, physicians, third-party delivery partners, and acquisition stakeholders to ensure organized, thoughtful, and timely execution.
Oversee on-site operational assessments and gap analyses; ensure findings, risks, dependencies, and recommended actions are clearly documented and presented to internal and external stakeholders.
Identify operational improvements and M&A synergies; prioritize opportunities and incorporate approved initiatives into integration workplans and value-realization tracking.
Lead recurring integration portfolio reviews and provide concise executive reporting on status, milestones, risks, decisions, resource constraints, and performance.
Oversee post-close practice stabilization, including teammate onboarding, physician and stakeholder engagement, KPI monitoring, service continuity, issue resolution, and transition to steady-state operations.
Provide oversight for integration of clinical and administrative systems, including EMR, practice management, scheduling, billing, reporting, and other enabling platforms.
Coordinate with Compliance, Legal, Finance, Human Resources, Revenue Cycle, Technology, Credentialing, Marketing, Operations, Clinical Services, and other functions to align integration activities and resolve cross-functional dependencies.
Ensure integration activities appropriately address applicable regulatory, payer, credentialing, contracting, and company requirements in partnership with responsible functional leaders.
Own, refine, and enforce a standardized integration playbook covering people, process, systems, governance, communications, and post-close stabilization.
Create and maintain tools, templates, dashboards, KPIs, and operating cadences that improve consistency, accountability, visibility, and scalability across integrations.
Manage and monitor integration workplans using approved tools, including Smartsheet, OneDrive, Microsoft Teams, and other assigned platforms.
Provide or coordinate interim and transitional practice-management support when required to sustain operations.
Deploy available integration resources to enterprise strategic initiatives, Project Horizon priorities, process improvement work, and PMO responsibilities during periods of lower transaction activity.
Lead change-management activities associated with integration and strategic initiatives, with emphasis on clear communication, physician engagement, teammate readiness, and adoption.
Other duties as assigned
Travel domestically as needed, up to 75%

Minimum Requirements:

BA/BS or graduate education preferred.
8-10 years in physician practice operations, multi-site management, or healthcare integration
5 or more years leading complex cross-functional programs, integrations, or transformation initiatives.
Expert knowledge of physician practice operations (front office, back office, revenue cycle, EMR workflows).
Demonstrated success in change management and physician/staff engagement during acquisitions.
Demonstrated experience managing and developing leaders and teams
Experience supporting mergers, acquisitions, partnerships, or organizational integrations preferred.

Preferred Skills:

Executive-level communication, relationship management, and stakeholder influence
Portfolio, program, and project management across multiple concurrent priorities.
Strong knowledge of physician practice operations, including front-office, back-office, revenue cycle, clinical, and EMR workflows.
Analytical problem solving, risk identification, decision support, and performance management.
Change leadership and physician and teammate engagement during periods of transition.
Organization, planning, time management, sound judgment, and attention to detail.
Ability to build scalable standards while adapting to the needs of individual practices and markets.
Interest in using digital technology, data, and automation to improve execution and visibility.