Endpoint Support Engineer

Duties:
* Provide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and mobile applications
* Monitor system performance, compliance and logging/monitoring
* Collaborate with engineering teams to resolve incidents based on log data
* Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement

REQUIREMENTS:
* Experience supporting, using technology - Omnissa Workspace ONE, Microsoft Intune
* Medium level of knowledge and experience with Apple MacOS Support and Troubleshooting
* Strong troubleshooting methodology skills
* Must be able to document incidents and problem resolutions carefully and accurately
* Excellent documentation, writing skills
* Experience with change management concepts, tools and implementations preferred
* Experience with ServiceNow desired