It Operations Engineer, End User Computing

As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.

WHAT YOU'LL DO

Provide white-glove technology support and advice to our Executive Management team
Diagnose and resolve issues across PCs, laptops, mobile devices, software, and video conferencing solutions with patience and empathy
Advise on current technology and corporate policies with practical recommendations
Manage expectations clearly and professionally during incidents and service requests
Coordinate with local, off-site, and global technology service providers to maintain excellent service standards
Develop written project plans for new technology initiatives
Provide rotational 24/7 on-call support and travel domestically and internationally as needed

WHAT'S REQUIRED

Minimum of four years of experience in a client service, desktop support, or technical support role
Bachelor’s degree from an accredited institution with a concentration in technology, computer science, or a related discipline
Previous experience supporting investment professionals in the financial industry
Knowledge of market data and electronic trading platforms, including Bloomberg and Neovest
Scripting and automation experience using PowerShell and Splunk
Proficiency supporting PCs, laptops, video conferencing solutions, software, and mobile devices
Ability to troubleshoot and remediate complex issues, perform root cause analyses, and recommend actions to reduce future risk
Ability to identify urgent issues based on business impact while maintaining composure in a fast-paced, high-pressure environment
Inquisitive mindset and desire to learn and work with new technologies