Sr. Director E-commerce and Customer Enablement

Own and be personally accountable for the security posture of all platforms within scope, establishing and maintaining a security-first culture, and ensuring rigorous standards, controls, and testing are embedded into all development and operational practices
* With Product Management, define and own the strategic vision for e-commerce, positioning the digital channel as a primary commercial growth lever and competitive differentiator; Drive measurable improvements in digital revenue, conversion, trading performance, and customer acquisition
* Take ownership of customer self-service platforms, including the account management centre, ensuring an exceptional, low-effort customer experience
* Responsible for leaders with teams of both internal and external technology resources
* Meet or exceed operational targets, service-level agreements, schedules, quality, or cost requirements
* Perform reviews to ensure enterprise and architectural standards and processes are followed, working closely with Engineering, Architecture, and Information Security to manage technical debt responsibly
* Develop leaders to build senior leadership bench strength
* Lead the development of technical standards, and perform reviews to ensure enterprise and architectural standards and processes are followed
* Manage system and user acceptance testing cycles to ensure accurate and quality business solutions
* Serve as a primary technical point of contact for external technology resources, and oversee vendor and partner relationships across the digital estate, managing contracts, performance, and commercial terms effectively
* Design and work with complex data models
* Seek diverse ideas and perspectives from a variety of sources to create better solutions, products, and services