Automotive Service Cashier / BDC

Responsibilities - Cashier

Answers multi-line telephone systems and refers calls accordingly
Greet and assist customers in a pleasant and professional manner
Accurately and efficiently process cash and credit card transactions and use a computer system
Accurately and efficiently process service and parts tickets using a computer system
Filing, general office duties
Other duties as assigned
Must be available to work some evenings and Saturdays

Responsibilities - BDC

Answer and manage incoming service calls, scheduling appointments promptly and accurately.
Respond to internet leads and inquiries, setting appointments for service visits.
Communicate and forward messages to the appropriate service personnel and departments.
Assist customers directly with questions, concerns, and service-related issues.
Coordinate rental vehicles for customers while their cars are in service.
Strong verbal and written communication skills.
Self-motivated with a customer-first mindset.
Proficient in Microsoft Word, Excel, Outlook (and comfortable learning new systems).
Excellent organizational skills with the ability to multitask in a fast-paced environment.
Driven to exceed customer expectations and deliver outstanding service.

Benefits

Medical and Prescription Drug Plans
Health Savings Account (HSA) Eligibility
Wellness Program
Dental and Vision Plans
401K
Disability and Life Insurance
We have 6 dealerships in the greater Baltimore, Maryland area!
Employee Car Purchase Program
Career Progression
Great Company Culture