HAM/SAM Implementation Lead

What You'll Do:
* Lead ServiceNow Hardware Asset Management (HAM) implementation efforts from requirements through deployment
* Facilitate stakeholder workshops and requirements gathering sessions
* Partner with business and technical teams to define future-state asset management processes
* Translate business requirements into detailed functional requirements for development teams
* Drive discussions around asset lifecycle management, inventory governance, reconciliation, and compliance
* Review solution designs and validate alignment with business objectives
* Lead client-facing meetings, provide recommendations, and serve as a trusted advisor throughout the implementation
* Collaborate with offshore development teams to ensure requirements are accurately understood and executed
* Support testing, issue resolution, and implementation activities as needed
* Work closely with CMDB, ITSM, procurement, and asset management teams to improve operational processes

REQUIREMENTS:
* 5+ years of ServiceNow Hardware Asset Management (HAM) experience
* Multiple end-to-end HAM implementation engagements
* Strong consulting background with experience leading client-facing workshops and discovery sessions
* Experience gathering and documenting business requirements
* Experience working within enterprise ServiceNow environments
* Deep understanding of: Asset lifecycle management; Inventory management; Asset reconciliation; Stockroom operations; Hardware asset governance; Compliance reporting
* Strong stakeholder management and communication skills
* Ability to lead cross-functional teams and influence decision-making

Preferred Qualifications:
* Exposure to Software Asset Management (SAM)
* Experience with ServiceNow instance consolidations or transformation programs
* Familiarity with CMDB, Procurement, and ITSM processes
* Prior consulting experience with a ServiceNow partner, consulting firm, or enterprise transformation initiative
* ServiceNow certifications are a plus