Sr. Lead Product Manager

The Senior Lead Product Manager is the champion responsible for evaluating and determining the product(s) and/or features to be built and delivered to our customers. The role will build, align, and motivate a cross functional team to develop a common understanding of the customers' pain points and the passion to solve issues and develop innovative solutions that delight customers. The role may lead multiple products.

Essential Functions
Visionary and Strategist: Builds the right cross-functional team to obtain a common understanding of customer pain points, empathy and excitement for solving customer issues and driving product revenue. Articulates product strategy and vision across the enterprise across multiple products.
Customer Passion and Advocacy: Brings the customer viewpoint to the product design process with a demonstrated competency to actively listen to customer feedback across all touchpoints and channels; to routinely leverage this feedback into insights; and to build products and services that delight and inspire.
Creative Problem Solver: Works closely with marketing, research, analytics, design and development partners, uses technical savvy and customer insights to develop real world solutions working in a highly collaborative environment. Uses insights about the market and industry to drive development of value-added solutions for customers.
Commitment to Risk Management: Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.
Technical Understanding: Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely

Area of Specialty: Money Movement
Define and execute new money movement use cases for Zelle that deliver differentiated experiences for relevant users - consumers, financial institutions, merchants, etc
Partner with relevant participants in the payments ecosystem - financial institutions, merchants, networks, and strategic advisors - to shape product direction and validate market opportunities
Lead product discovery by translating customer insights, market trends, and competitive intelligence into innovative money movement experiences and product requirements
Define money movement experiences that optimize frictionless completion, trust, operational efficiency, and customer satisfaction across digital channels
Collaborate with Engineering, Design, Risk, Fraud, Legal, Compliance, Marketing, and Operations to deliver scalable, secure, and customer-centric money movement solutions
Own the end-to-end product lifecycle from concept and business case through requirements, pilot execution, commercialization, and General Availability
Define success metrics and monitor product performance, including adoption, payment lifecycle, operational efficiency, customer satisfaction, and business growth