Chief of Care Management

Chief of Care Management

Remote | Occasional Travel as Needed
$200,000 – $250,000

Overview

A large, established human services organization is seeking a Chief of Care Management to provide executive leadership over a large, multi-layered care management operation.

This is a newly created senior leadership role overseeing an organization of approximately 800 Care Managers, with VPs, Regional Directors, and Supervisors responsible for day-to-day execution across the organization.

The Chief of Care Management will be responsible for strengthening leadership, improving quality and consistency, driving accountability, and using data to identify trends, gaps, and opportunities for improvement.

This is not a Director-level role. The organization is looking for an experienced, highly capable leader who can oversee senior leadership, understand what is happening throughout the operation, and turn data and performance information into actionable recommendations and measurable improvement.

Key Responsibilities

Lead the overall Care Management function, including VPs, Regional Directors, Supervisors, and Care Managers
Drive accountability, consistency, and performance across teams and regions
Review data and reporting to identify trends, gaps, and areas for improvement
Turn findings into practical recommendations and ensure follow-through
Strengthen quality, training, supervision, and operational standards
Partner with the COO and senior leadership on strategic priorities
Improve coordination across Care Management, Quality, Clinical, and Compliance
Ensure compliance with OPWDD requirements and organizational standards
Represent the organization in high-level agency and leadership meetings
Lead special projects and improvement initiatives as needed
Qualifications

of Human Services and/or Care Management experience
IDD / OPWDD experience
Strong experience leading a large, layered organization
Proven ability to manage senior leaders and drive accountability
Strong analytical skills with experience using data to improve performance and guide decision-making
Strong understanding of quality, compliance, care management, and operational performance
Excellent leadership, communication, and problem-solving skills