Director of Marketplace Operations & Growth

Develop and execute marketplace growth strategies across multiple brands and channels.
Own annual revenue, profitability, and growth goals for all marketplace businesses.
Evaluate and launch new marketplace opportunities, categories, product lines, and SKU expansion initiatives.
Analyze data and market trends to identify growth opportunities and make investment recommendations.
Build data-driven business cases to support strategic investments and resource allocation.
Drive expansion of private label and proprietary product portfolios.
Operational Leadership

Oversee daily marketplace operations to ensure excellent execution and performance.
Establish and manage KPIs, SLAs, dashboards, and performance standards across all marketplace functions.
Improve operational workflows, efficiency, and scalability.
Identify and eliminate bottlenecks that negatively impact growth, performance, or customer experience.
Serve as the escalation point for critical operational and technical issues.
Team Leadership & Accountability

Lead, mentor, and develop managers and cross-functional teams.
Foster a culture of accountability, performance, collaboration, and continuous improvement.
Set clear objectives and performance expectations across marketplace operations, sales, catalog management, and technical functions.
Conduct regular business reviews and performance assessments.
Marketplace Operations & Compliance

Maintain strong marketplace account health, compliance, and operational standards.
Oversee marketplace relationships and support strategic negotiations regarding rates, terms, and program participation.
Ensure compliance with marketplace-specific policies, listing requirements, and performance metrics.
Monitor and improve listing quality, catalog completeness, and SKU availability.
Technical Marketplace Oversight

Partner closely with technical teams to oversee marketplace integrations, APIs, feeds, channel engine configurations, and listing infrastructure.
Provide strategic guidance on troubleshooting and resolving marketplace posting, synchronization, and integration issues.
Evaluate system scalability and ensure technical readiness for marketplace and SKU expansion.
Act as a bridge between business and technical stakeholders.
Sales, Advertising & Catalog Optimization

Oversee marketplace sales performance and profitability.
Guide advertising strategy, marketplace promotions, and merchandising initiatives.
Support SKU growth by increasing product visibility, assortment breadth, and marketplace coverage.
Optimize pricing, shipping rules, and profitability strategies.
Drive initiatives that improve conversion rates, sales velocity, and margin performance.
Cross-Functional Collaboration

Partner with Merchandising to align category strategy, assortment planning, and private brand growth initiatives.
Collaborate with Customer Service teams to ensure marketplace policies and service levels support an exceptional customer experience.
Work with IT and technical teams to align marketplace technology investments with business objectives.
Coordinate with multiple stakeholders to ensure successful execution of strategic initiatives.