Head of Rentals - NYC Residential Real Estate

Lead, manage, and grow the rental department, including overall team performance and results.
Serve as the Single Point of Accountability (SPOA) for all rental department KPIs.
Drive rental revenue growth and achieve annual transaction and GCI goals.
Recruit, hire, onboard, train, and coach rental agents.
Expand the rental team from 3 to 6 agents.
Develop, implement, and improve rental department SOPs, scripts, training programs, and operational processes.
Monitor and optimize performance metrics including calls, connections, consultations, listings, leads, meetings, offers, and hires.
Generate and secure exclusive rental listings and build relationships with landlords and property owners.
Increase rental inventory by adding multifamily and large residential buildings to the portfolio.
Ensure all leads receive prompt follow-up and exceptional customer service.
Coordinate effectively with clients, agents, attorneys, landlords, and other stakeholders throughout the rental process.
Analyze departmental data and conversion funnels to identify opportunities for growth and improvement.
Partner with company leadership to implement strategic growth initiatives and department improvements.
Deliver an outstanding client experience that creates long-term relationships and referral opportunities.