Chief Of Clinical Services

Overview

Essential Responsibilities:

· Provide leadership, direction, and oversight of the organization’s clinical services and clinical leadership team.

· Lead the development and implementation of clinical strategies, protocols, and best practices that improve outcomes and support organizational goals.

· Oversee population health initiatives, including risk stratification efforts to identify high-risk individuals and ensure appropriate clinical interventions.

· Monitor clinical trends, outcomes, and performance metrics to drive quality improvement and informed decision-making.

· Provide executive oversight of incident management processes, including trend analysis, root cause review, and corrective action planning.

· Ensure compliance with OPWDD regulations, Health Home requirements, Medicaid guidelines, and other applicable regulatory standards.

· Serve as a clinical resource and subject matter expert for complex medical, behavioral, and care management situations.

· Build and maintain productive relationships with OPWDD, government agencies, healthcare systems, provider organizations, and community partners.

· Represent the organization during audits, regulatory reviews, and external meetings.

· Collaborate with executive leadership to support strategic planning, program development, workforce initiatives, and organizational growth.

· Promote a culture of accountability, collaboration, continuous improvement, and clinical excellence.

Specific Knowledge, Skills, and Abilities:

· Extensive knowledge of OPWDD systems, person-centered practices, population health management, and care coordination.

· Strong understanding of clinical risk management, incident review processes, and quality improvement methodologies.

· Ability to analyze clinical and operational data to identify trends and drive meaningful outcomes.

· Exceptional leadership, communication, and relationship-building skills.

· Ability to effectively engage with government agencies, regulators, healthcare providers, and executive stakeholders.

· Strong problem-solving, decision-making, and organizational skills.

· Ability to manage multiple priorities while maintaining a strategic focus. Strong leadership skills with a proven ability to manage multiple service-oriented departments.

· Ability to handle sensitive and confidential information.

Required Experience, Minimum Qualifications

· Active New York State clinical license required (RN, LCSW, LMHC, Psychologist, NP, or equivalent).

· Master’s degree in a clinical or healthcare-related field preferred.

· Experience in OPWDD, Health Home, Managed Care, or related healthcare settings.

· Minimum of 5 years of progressive leadership experience overseeing clinical teams and services.

· Demonstrated experience in population health, quality improvement, regulatory compliance, and clinical operations.

· Experience working directly with OPWDD and other regulatory agencies preferred.