Senior Manager, Mentor Programs

POSITION OVERVIEW

The Senior Manager, Mentor Programs leads the strategic and day-to-day operations of our mentorship program, a key element of the Scholars program. Our Mentorship Program matches 10th grade scholars with local professionals across many industries who volunteer to provide guidance and support as scholars begin to explore colleges and careers. This role will maintain communications, systems and processes that support 10th grade scholars along their journey through college and career and plays a vital role in ensuring the smooth operation of program components, and supporting scholars, mentors, and volunteer partners.

Mentor Recruitment & Selection

Lead mentor recruitment strategy, including identifying new partnerships, alumni and affinity networks, and platforms to promote the mentorship program.
Oversee corporate partnerships to source employee volunteers as mentors via attending city-wide events, hosting informational sessions and conducting outreach.
Manage annual mentor selection and matching process via interviews and surveys to ensure strong relationships for mentees and mentors.
Develop and refines orientation materials for mentors and facilitates mentor training sessions.
Ensure all mentors are in compliance with SEO, state-wide, and federal policies for working with minors including background checks and fingerprinting.
Partner with grade-level Program Managers to match scholars with mentors based on shared experiences and goals.

Program Management

Co-manage one full-time staff member shared across two Scholar programs by conducting 1:1 check-ins to ensure initiatives are on track, and providing ongoing coaching and professional development.
Serve as the primary contact person for mentors by proactively communicating announcements and updates, and fielding questions as needed.
Act as relationship manager to half of 10th grade cohort pairs to track engagement, log concerns or safety notes, and intervene as necessary.
Coordinate internally with SEO Curriculum & Instruction, Operations and program teams to successfully plan and implement mentoring sessions on Saturdays and serves as the on-site lead.
Adapt curriculum and lesson plans as needed to ensure relevance and respond to scholar and mentor feedback from mid- and end-of-year surveys.
Ensure a smooth leadership transition of the Scholars Mentor Council annually, and collaborate with them to create a supportive and engaging community for all SEO Scholars volunteers.
Oversee volunteer initiatives throughout the high school program such as one-off partner engagements, networking events and career panels.

Systems & Evaluation

Conduct and review mid-year and end-year surveys to ensure programming meets evolving scholar needs, and supports volunteer retention.
Audit communications between volunteers and scholars to ensure compliance with all applicable laws regarding working with minors.
Maintain scholar and volunteer records in Salesforce and Together Platform used for mentor program; Serve as main liaison with Together Platform.
Survey partners to align expectations and adjust programming when needed to ensure longevity of partnerships. Perform other duties as assigned.

QUALIFICATIONS

Bachelor’s degree required.
3+ years overseeing youth-facing mentoring or employee volunteer programs, and working with large groups of high school students.
2+ years of experience successfully managing staff.