Operations Manager & Junior Agent

Responsibilities

Sales Operations & Pipeline Management:

Lead and oversee sales operations and pipeline management
Maintain transaction records from contract to closing/payout
Track commissions, splits, and reimbursements; flag anything stuck in the pipeline
Monitor deals against team sales goals and surface at-risk timelines
Own the closings tracker and keep it current for team visibility
Marketing & Content:

Lead, develop, oversee marketing strategy for the team
Plan and post social media content (Instagram, LinkedIn) on a consistent weekly cadence
Draft and produce the monthly team newsletter (copy, layout, scheduling via ActivePipe/ReChat)
Design collateral in Canva (brochures, postcards, show sheets, just-listed/just-sold assets)
Review marketing spend against the team's annual budget
Oversee the team’s website

Listings & Transaction Support

Project-manage listings from pitch to close
Pull comps reports
Draft listing agreements, exclusives, and building fact sheets
Coordinate photography, floorplans, and virtual staging with vendors
Activate new listings across RealPlus and StreetEasy
Track listing status (upcoming, live, in contract, closed) in the team's master progress tracker
Maintain seller reports with up-to-date comps, marketing spend, and showing feedback for each listing
Support due diligence packages, deal sheets, and board application materials

Showings & Client-Facing Work:

Cover showings and open houses for the team as schedules require
Manage rental client searches (spreadsheets, budget-based sourcing, applications)
Field buyer/renter leads and keep client communication moving
Support testimonial outreach and client touchpoints (drip campaigns, check-ins, referral follow-up)

General Operations & Admin:

Manage vendor relationships (photographers, stagers, printers, marketing partners)
Handle team admin: invoicing, transaction records, expense/reimbursement submissions, platform logins/access
Support broader initiatives as they come up (CRM evaluation, new tool rollouts, client gifting, team events)

Who we’re looking for & Qualifications:

Required

Attention to detail - crucial
Highly organized, comfortable owning multiple workstreams and deadlines at once
Strong written & verbal communication — this role does real copywriting (newsletter, social, client outreach)
Comfortable learning new software quickly (the team uses RealPlus, StreetEasy, SkySlope, ActivePipe/ReChat, Canva, and more)
Willingness to obtain an active NY Real Estate Salesperson license within a few months of starting (timing to be discussed directly with Team Leads)
Proactive & Intuitive — able to spot what needs attention and act without waiting to be asked

Nice to Have

Prior experience in real estate, hospitality, sales support, or an operations-heavy role
Familiarity with listing platforms (StreetEasy, RealPlus/RLS, Nooklyn) or transaction management tools (SkySlope), familiarity with AI tools
Social media content creation or basic design experience (Canva or similar)
Initiative & a team spirit