Specialist, Flight Operations Training & Recruitment

Job Summary

The Specialist, Flight Operations Training & Recruitment supports the efficient delivery of pilot training and recruitment activities across all Porter Airlines fleets. This role is responsible for coordinating training administration, planning activities, records management, operational reporting, KPI development, and departmental workflow processes that support the organization's unified training strategy.

Working closely with Flight Operations, Crew Planning, Safety, People & Culture, and other operational stakeholders, the Specialist ensures training and recruitment activities are delivered efficiently, accurately, and in compliance with regulatory requirements and company standards. Through data analysis, performance reporting, AI-enabled tools, and continuous improvement initiatives, this role provides operational insights that support decision-making, enhance departmental performance, and contribute to the organization's continued growth.

Duties & Responsibilities

Support the day-to-day delivery of pilot training and recruitment activities across all fleets
Coordinate planning, scheduling, training resource allocation, and course administration in collaboration with pilot training planners and operational stakeholders
Administer and continuously optimize the Training Management System (TMS) and Learning Management System (LMS), ensuring training records and documentation are accurate, complete, and maintained in accordance with regulatory requirements and company standards
Develop, implement, and maintain operational controls, dashboards, reporting processes, and key performance indicators (KPIs) in partnership with the Manager, Flight Operations Training & Recruitment
Leverage data analytics, dashboards, and AI tools to monitor departmental performance, identify trends, maintain data integrity, and provide actionable recommendations that support operational decision-making and continuous improvement
Analyze training and recruitment data to identify trends, measure departmental performance, and recommend opportunities to improve operational effectiveness
Identify workflow inefficiencies and support process improvement initiatives across the Flight Operations Training & Recruitment department
Coordinate communication between Flight Operations Training & Recruitment, Crew Planning, Flight Operations, Safety, People & Culture, and other operational stakeholders to support departmental priorities
Support pilot and instructor onboarding, training coordination, forecast tracking, and administrative workflow management
Promote compliance with company procedures, regulatory requirements, approved training programs, and operational standards
Actively participate in Porter's Safety Management System (SMS) by identifying and reporting workplace hazards and incidents encountered in daily operations while promoting the Company's Safety Policy
Perform other duties as assigned

Behavioural Competencies

Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

Teamwork: Working collaboratively with others to achieve organizational goals.

Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

Post-secondary education in Aviation, Business, Training, or a related field, or an equivalent combination of education and experience
2 or more years of experience supporting aviation training, recruitment, operational coordination, or related functions
Experience analyzing operational data and developing reports, dashboards, and key performance indicators (KPIs) to support decision-making
Experience administering or supporting Learning Management Systems (LMS), Training Management Systems (TMS), or similar platforms is considered an asset
Experience coordinating projects or departmental initiatives is considered an asset
Experience using AI tools, including agentic AI, to support reporting, workflow optimization, and operational effectiveness
Proficiency with Google Workspace, including Google Sheets, and experience using reporting or business intelligence tools (e.g., Tableau) is considered an asset
Strong analytical, organizational, communication, and interpersonal skills, with the ability to manage multiple priorities, maintain attention to detail, exercise initiative, and work effectively both independently and collaboratively in a fast-paced environment
Demonstrated resilience and ability to balance competing priorities while working across multiple projects and with diverse stakeholders

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Hybrid