Gate Service Representative

Description
What You’ll Do
Reporting to the Terminal Manager, the Gate Service Representative supports the intermodal trucking community by leveraging proprietary technology to perform intermodal gate transactions, maintenance, and repair at supported terminals and make timely operating decisions to ensure safe, efficient, and customer-oriented service.

Responsibilities
Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and its components
Survey, repair, and troubleshoot overall system health and performance
Proactively report on system specifications, operations, inventory needs, and site performance
Explain site health information and provide technical insight on system repairs to client management
Assist in testing new-generation AGS components and provide reliability and suitability reports to management
Assist with the install and commission of AGS equipment on site
Accurately and efficiently process automated and manual gate transactions as needed, entering data into an office computer or handheld device for each unit as it enters or exits the intermodal terminal
Manage inventory
Maintain a client work environment in REMPREX vehicles, Driver’s Assistance Building and server room.

What You’ll Need
Requirements:

High School diploma or equivalent
Valid Driver’s License with a clean motor vehicle record (MVR)
Demonstrated attention to detail
An interest in and commitment to continual growth
Strong interpersonal skills and a commitment to unwavering professionalism
Ability to quickly analyze and solve problems in a high-pressure environment with the ability to implement procedural modifications with minimal supervision
Working knowledge of Microsoft Office applications. Basic technical orientation with computers, printers and multi-line telephonic equipment. Mechanical aptitude with basic knowledge of networking hardware and software.
Ability to multi-task, demonstrate flexibility and persevere in an environment that with rapidly changing customer requests and requirements, seasonal variances in workload and industry needs and requirements. Must be able to adapt to extended or adjusted hours as needed in a 24/7/365 operation.

Preferred:

Previous experience in the intermodal industry
Location:
Los Angeles, CA 90023