Renewals Specialist

We’re looking for someone who has strong time management, organizational, and problem-solving skills. We value hard workers and reward success. If you are a creative problem solver/negotiator who can work under pressure with a strong sense of ownership and accountability, then this position is for you!

Responsibilities:

Manage the renewal cycle and contract processing promptly to ensure no service disruptions
Prepare quotes based on customer requests and requirements
Collaborate with the Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure best offering is presented to the customer
Attend customer calls to review renewal offerings
Follow up with customers on renewal proposals and pending payments
Work with internal AR team on invoices and additional vendor documentation, as requested by customers
Maintain and report on an accurate 60-day rolling forecast of renewals
Utilize retention playbook to negotiate contract terms and maximize revenue
Meet with Customer Success Sr Director to review and provide status updates on upcoming renewals

Requirements
2+ years of experience in a customer-facing position: Renewal Management
2+ years of experience in the IT industry preferred
Bachelor's or College degree in Business Administration or related
Experience managing the renewal lifecycle- an advantage
Exceptional communication skills and a strong business acumen
A proactive, energetic, and go-getter mentality
Detailed & process-oriented
Thrive in a multi-tasking environment
Experience working with Salesforce is a plus

Key Success Measures:

Gross retention rate
Drive multi-year renewal contracts
Achieve NDR revenue target (with quarterly adjustment)