Lead Office Specialist II

Responsibilities

The Lead Office Specialist II, under the direction of the Director of Operations or Practice Manager, will manage all aspects of the front desk operations including, but not limited to: Providing and coordinating services, scheduling patients, answering phones, obtaining precertifications, maintaining patient flow, triaging patient phone calls, assisting billing with the collecting of payments, monitoring the schedules daily for accuracy of scheduled appointments, maintains an adequate level of office supplies, assists the providers in the drug ordering, receipt, storage and medication preparation, possess flexibility and sensitivity to patient and staff needs while demonstrating a high level of critical thinking and problem solving skills needed to meet the changing needs of our patients. It is the responsibility of this position to ensure that the practice is covered at all times with the appropriate number of staff. Position may require supervision of Patient Service Representatives, Patient Service Associates, Health Information Management, Medical Transcriptionists and Surgical Coordinators.

Requirements

High School Diploma or GED
Bachelor's Degree required
Must have between three to five (3-5) years of front and back medical office experience.

Min

USD $22.81/Hr.

Max

USD $37.64/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
403(b) retirement plan with generous company match and “catch up” provision
Paid Time Off (PTO) & company paid holidays
Tuition reimbursement
Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
Employer paid Short & Long Term Disability benefits for eligible employees
Voluntary Benefits
Discounts on auto & home insurance and Verizon plans
Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.