Manager, Client Strategy & Operations

About the Role
Leap is expanding rapidly and is hiring a Manager, Client Strategy & Operations to build out the post-sale processes that ensure exceptional client delivery, strong ROI, and account expansion. This is an analytical, hands-on, deeply cross-functional role responsible for architecting the next iteration of Leap's client delivery engine.

You'll own and execute against key strategic pillars (see below) that will directly enable Leap's next phase of growth. You'll do this in close partnership with Sales, Operations, and our Analytics functions.

This position reports to the Director of Client Success.

What You'll Accomplish
Stand up the client delivery engine
Define the architecture needed to support a growing client base and ensure consistent delivery

Build the models the company uses to forecast member activation rates, cost savings, and top-line revenue

Leverage AI to automate reporting and materials for recurring client meetings (e.g., Quarterly Business Reviews)

Set cross-functional priorities
Work with the data and analytics team to define the tables and business logic needed to support client reporting

Align with then member activation and marketing teams to measure the impact of lifecycle campaigns and program design variables

Partner with the pharmacy team on drug sourcing strategy

Collaborate with the growth strategy team to bring client insights into pre-sale collateral

Shape the post-sale client lifecycle
Find pathways to expand client relationships, including deeper collaboration (e.g., through care navigation partners) to increase member engagement, as well as commercial opportunities to grow account revenue

Define the cadence for post-sale communications and the optimal operational model for each client type

What We're Looking For
Required
Passion for delivering high-quality care and improving patients' lives

Strong data fluency, analytical, and problem-solving skills

Fluency and interest in using AI to innovate and solve problems at scale

Excitement around solving hard problems in a scrappy, low-ego, ambiguous environment

High attention to detail (and willingness to dive into the weeds)

Comfort communicating with executive audiences (both internal and external)

Alignment with Leap's values (see here)

Preferred
3–6 years of experience in consulting, investment banking, strategy, and/or operations roles at high-growth companies

Prior experience working in healthcare

HQ in the NYC (but open to applicants across the US!)