Safeguards Enforcement Lead, User Well-Being

About the role
As a Safeguards Enforcement Lead on the User Well-Being team, you will be responsible for managing our child safety, mental health, abuse and exploitation, and age assurance enforcement workflows. This will include managing the team responsible for scaling, maintaining, and continuously improving the systems and processes we use to detect and respond to these harms.

This is a management role. You will serve as the central point of contact for those who conduct content review, managing day-to-day workflows, quality assurance, and escalation processes. You will also work closely with internal Engineering, Policy, and Legal teams to scale detection systems and close enforcement gaps as the threat landscape evolves.

Important context for this role: In this position you will regularly be exposed to and engage with explicit content of a sexual nature involving minors, as well as content that may be violent or psychologically disturbing. Anthropic takes the wellbeing of team members working in this area seriously and provides access to wellness resources and support. Candidates should carefully consider this aspect of the role before applying.

Key responsibilities
Manage a team of individual contributors across multiple policy areas under the User Well-Being banner

Serve as the primary point of contact for review partners conducting content review, including onboarding, training, quality assurance, and ongoing relationship management

Design and improve enforcement workflows to scale effectively as volume grows, while maintaining high accuracy and consistency across review decisions

Partner with Engineering and Data Science teams to optimize detection models and automated enforcement systems for User Well-Being policies

Develop and maintain internal documentation, decision trees, and review guidelines that enable accurate and consistent enforcement at scale

Keep up to date with emerging AI policy enforcement best practices, evolving legal frameworks, and developments in technology, and use these to inform our workflows

Identify and report trends in misuse patterns to internal stakeholders, including Policy, Legal, and Trust & Safety leadership

Coordinate reporting obligations to relevant external bodies (e.g., NCMEC) in accordance with applicable law and Anthropic policy

Minimum qualifications
Experience managing teams in the User Well-Being space

Experience in trust & safety, content moderation operations, or policy enforcement with direct exposure to child safety, mental health, abuse and exploitation, and age assurance harm areas

Experience managing or coordinating content review operations, including quality assurance and workflow management

Experience standing up and scaling policy enforcement or content review workflows

Logistics
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Proficiency in SQL and/or other data analysis tools to monitor workflow health, review queue metrics, and surface enforcement trends

Experience identifying emerging risks and communicating findings to cross-functional stakeholders, such as Product, Policy, Engineering, and Legal teams

Understanding of the challenges involved in implementing product policies at scale in the content moderation space

Preferred qualifications
Deep subject matter expertise in child safety, child sexual exploitation and abuse (CSEA), online child protection, mental wellness, and age assurance

Experience working with or reporting to NCMEC, IWF, or equivalent child safety reporting bodies

Familiarity with relevant legal and regulatory frameworks, including CSAM reporting obligations, KOSA, COPPA, or equivalent international frameworks

Experience working with generative AI products, including an understanding of how AI systems can be misused to generate or facilitate abusive content

Experience designing or evaluating trauma-informed support structures and wellness protocols for content reviewers working with harmful material

Proficiency in Python for workflow automation or data analysis

Experience working with hash-matching technologies (e.g., PhotoDNA, CSAI Match) or perceptual hashing tools used in CSAM detection

Familiarity with age assurance technologies and their role in child safety enforcement